Membership Services Representative

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.

Behavioral Assessment Link

POSITION SUMMARY:

Under the general direction of the Enrichment & Family Director the Special Event Staff employee is responsible for interacting with the children ensuring their safety and well-being. 

OUR CULTURE: 

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs. 

ESSENTIAL FUNCTIONS: 

• Uphold the YMCA of Montclair commitment to caring for individuals and families, with a focus on youth development, healthy living and social responsibility. 
• Promote a safe, inclusive and engaging environment for children participating in our special event programs 
• Ensuring all children are checked in by staff members upon arrival following department SOP’s and their records maintained on file for reference. 
• Engage and lead age-appropriate activities for assigned groups of children. 
• Assist the children in providing for their physical needs. 
• Use initiative to play, read and interact with infants and children. 
• Adhere to policies related to boundaries with members, volunteers, staff, and participants. 
• Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants. 
• Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse            reporting procedures. 
• Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers and vendors are allowed in the facility. 
• Following department SOP’s, sanitize toys at least once a day within accordance of DOH guidelines. 
• Communicate with leadership on duty as needed 
• Supervise the overall play area, ensuring the safety of the children. 
• Familiarity with and ability to implement emergency procedures. 
• Clear and friendly communication with parents, explaining protocols, and how they will communicate with if needed. 
• Conduct regular check of first aid supplies and restock as needed. 
• Maintain a safe work environment, free of clutter, debris and hazardous conditions. 
• Report all accidents and incidents involving participants or staff to Leadership on duty and Family Director 
• Perform all other duties as assigned. 

 LEADERSHIP COMPETENCIES: 

• Values 
• Inclusion 
• Relationships 
• Quality Results 
• Communication 
• Communication & Inclusion 
• Emotional Maturity  

 QUALIFICATIONS:  

• HS/GED required. 
• Must be 18 years of age. 
• Prior childcare or babysitting experience required. 
• Must have a CPR/AED and First Aid Certification or get certified within 90 days of employment. 
• Excellent human relation skills, good organizational and communication skills. 
• Knowledge of and commitment to the mission of the YMCA. 
• Must be able to follow directions and adhere to policies and procedures.

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors. Must be able to lift up to 50 lbs.

COMPANY BENEFITS:

• YMCA Membership: Enjoy access to our YMCA facilities at no cost.
• 25% Discount on various YMCA Programs
• Employee Referral Bonus: Earn rewards for referring to qualified candidates.
• Employee Discounts: Access exclusive discounts on various products and services.
• Paid Time Off (PTO): Eligibility after 90 days of employment.

WORK SCHEDULE: Saturdays from 6:00 PM to 9:30 PM.

HOURLY PAY RATE: $18.00 to $20.00