Membership Service Associate
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Conway Regional
Conway, AR, US
Summary
The associate is responsible for daily front desk operations, including providing excellent customer service to members and guests. They also manage facility access privileges and handle member account services.
Job Description
Overview
Responsible for daily functions of the front desk including providing excellent customer service to members and guests, ensuring appropriate facility access privileges, and providing member account service.
SAFETY SENSITIVE POSITION:
This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services.
Qualifications
- High School diploma or equivalent required
- Experience in retail/customer service or equivalent position preferred
- American Heart Association AED/CPR certification or within 3 months of hire
Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.
Conway Regional Health System provides complete health care services to a seven-county service area of North Central Arkansas including Cleburne, Conway, Faulkner, Perry, Pope, Van Buren and Yell Counties. Centered on a 150-bed, acute care medical center, the health system provides patients with a variety of services including heart health, orthopedic care, neuro-spine surgery, vascular surgery, gastroenterology services, women’s health, surgery, and rehabilitation. Conway Regional operates an expansive physician enterprise, including ten primary care clinics and seven specialty clinics. Additionally, the health system operates a Rehabilitation Hospital and a 70,000-square-foot Health and Fitness Center. In June of 2019, Conway Regional announced a management agreement with the Dardanelle Hospital, since renamed as the Dardanelle Regional Medical Center.
With more than 200 physicians providing services at Conway Regional, the organization partners with the medical staff in an Accountable Clinical Management Model (ACM). This one-of-a-kind partnership creates a model of shared governance to promote meaningful engagement of physician leaders with hospital administrative leadership—all in an effort to improve patient experience and enhance care.
Conway Regional maintains an employee engagement score in the top 20% of hospitals throughout the country and a Medical Staff engagement score in the top 5%, as compared to hospitals of similar size and scope. Conway Regional was the first hospital in Arkansas to partner with Arkansas Children’s Hospital in the Nursery Alliance, allowing more babies to receive care closer to home. Conway Regional is the only hospital in Arkansas named to Modern Healthcare’s National Best Places to Work in 2018, 2019, and received the honor again in 2020. Conway Regional has been named an Arkansas Best Place to Work in 2017, 2018 and 2019.
Learn more at conwayregional.org.
Founded
1921
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Conway, Arkansas
Conway Regional Health System provides complete health care services to a seven-county service area of North Central Arkansas including Cleburne, Conway, Faulkner, Perry, Pope, Van Buren and Yell Counties. Centered on a 150-bed, acute care medical center, the health system provides patients with a variety of services including heart health, orthopedic care, neuro-spine surgery, vascular surgery, gastroenterology services, women’s health, surgery, and rehabilitation. Conway Regional operates an expansive physician enterprise, including ten primary care clinics and seven specialty clinics. Additionally, the health system operates a Rehabilitation Hospital and a 70,000-square-foot Health and Fitness Center. In June of 2019, Conway Regional announced a management agreement with the Dardanelle Hospital, since renamed as the Dardanelle Regional Medical Center.
With more than 200 physicians providing services at Conway Regional, the organization partners with the medical staff in an Accountable Clinical Management Model (ACM). This one-of-a-kind partnership creates a model of shared governance to promote meaningful engagement of physician leaders with hospital administrative leadership—all in an effort to improve patient experience and enhance care.
Conway Regional maintains an employee engagement score in the top 20% of hospitals throughout the country and a Medical Staff engagement score in the top 5%, as compared to hospitals of similar size and scope. Conway Regional was the first hospital in Arkansas to partner with Arkansas Children’s Hospital in the Nursery Alliance, allowing more babies to receive care closer to home. Conway Regional is the only hospital in Arkansas named to Modern Healthcare’s National Best Places to Work in 2018, 2019, and received the honor again in 2020. Conway Regional has been named an Arkansas Best Place to Work in 2017, 2018 and 2019.
Learn more at conwayregional.org.
Founded
1921
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Conway, Arkansas
