Membership Experience Coordinator

Job Description:

About Us

Welcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture. Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts—and the iconic trolley. Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living. For our associates, we offer an environment that fosters growth, development, and excellence. At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests. From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace. Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Manage and organize membership activities, developments, and relations for the Crescent Club. Updates, distributes information to current members and prospective members, assists with member database, and oversee customer service process to ensure members are satisfied.

Essential Duties and Responsibilities

• Oversee the seamless execution and maintenance of the membership app and portal
• Provide information and oversee the development of the membership weekly newsletter and announcements
• Create promotional materials for member events and announcements – flyers, signage, social media content, marketing materials Coordinate and execute weekly/monthly membership retention events, including the planning, BEO, communication, and day-of execution
• Organizes membership programming and relations for The Crescent Club members.
• Communicate member programming and events internally to operations and attend all necessary operational meetings to ensure event execution is successful.
• Respond to customer trends, member needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Assist with monitoring The Club and Spa to ensure member facilities are functional and efficient for members.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Oversee the event on the day of and ensure set-up, food, and event vendors are on time
• Assist Membership Director with member relations, retention, and communication to the current member database.

Qualifications and Skills      

• Hotel experience preferred.

• Basic administrative knowledge such as business letters, formats, and telephone etiquette.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.

• Ability to access and accurately input information into a computer using Microsoft Office Suite.

• Ability to follow written and verbal instructions.

• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.

• Ability to set-up and maintain filing systems.

• Effective verbal and written communication skills.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.