Membership and Committee Manager

Job Title: Membership & Committee Manager

Reports To: Account Executive III

Department: Association Management Services (AMS)

FLSA Status: Exempt

Classification: Full-time

Location: Remote

Who We Are: 

Talley Management Group, Inc. (Talley), is an employee-owned company who specializes in delivering innovative management solutions that empower associations, non-profits, and professional societies to thrive. We partner with organizations to provide full-service association management and outsourced services. Our tailored approach ensures that our clients achieve their goals, enhance member experiences, and create lasting impact within their industries.

What We Do:

Founded on a passion for excellence and collaboration, Talley is a leading association management company with decades of experience serving diverse associations. We are a team of dedicated professionals committed to fostering connections, driving growth, and delivering results. Guided by our mission and core values, we strive to be the trusted partner that organizations rely on to navigate challenges and achieve their mission.

Position Overview:

The Membership & Committee Manager for Talley’s client, the American Headache Society (AHS) leads membership operations, including outreach and retention campaigns, and serves as key liaison for several Committees. This role serves as the operational backbone of the membership function — partnering with the Account Executive, the IT Systems Administrator, and client team to ensure data integrity, retention performance, and operational efficiency. The ideal candidate is highly analytical, detail-oriented, and experienced in managing complex membership structures, interpreting retention trends, and committee liaison experience. This individual must have a keen eye for details, strong time management to manage competing priorities, and strong written and verbal communication skills.

Key Responsibilities:

• Membership 
  • Develops and oversees the full membership retention and acquisition cycle, providing data-driven insights to support AHS strategy and decision-making
  • Develops and oversees the implementation of retention campaigns in conjunction with the Membership Chair, including email merge campaigns segmented by renewal status, membership type, tenure, or engagement level, to drive timely renewals and reduce lapse rates
  • Develops member outreach initiatives in conjunction with the Membership Chair and manages execution via HubSpot or similar communication system
  • Monitors the performance of retention campaigns and adjusts messaging, timing, or segmentation strategies based on response and conversion data 
  • Processes membership applications in accordance with AHS policy
  • Tracks key metrics and develops trend reports for AHS CEO and volunteer leadership
  • Maintains and manages complex membership structure configurations within the AMS, partnering with the SysAdmin on advanced setup, troubleshooting, and system-level changes as needed 
  • Identifies opportunities to leverage AMS functionality to improve operational workflows, reduce manual effort, and enhance reporting capabilities 
  • Serves as the lead for Society’s membership database, including record maintenance, knowledge of key features and workflows, and engagement tracking
• Special Interest Groups (SIGS)
  • Oversees SIGS designed to enhance AHS’ scientific, educational and patient care goals:
    • Supports SIG leaders in developing programs and initiatives. 
    • Assist with implementation and execution of SIG webinars via Zoom webinar.
    • Coordinates SIG meetings and ensures alignment with AHS strategic goals.
• Committees
  • Act as a liaison for the Membership Committee, Practice Management Committee, Achievement Recognition Committee, and other committees as needed.
  • Provide administrative support by taking minutes during committee meetings and collaborating with Chairs to ensure the timely execution of key action items.
  • Oversee the creation of certificates and letters, update presentation slides, and ensure proper recognition of award recipients for the Achievement Recognition Committee.
  • Monitor and track the progress of workgroups within various committees to ensure alignment with organizational objectives.
  • Attend on-site committee meetings during the Annual Scientific Meeting and Scottsdale Headache Symposium
• Trade Show
  • Participates at two industry tradeshows annually, including booth set-up and representation of AHS. 
• Perform all other duties as assigned by Supervisor

Qualifications:

Education Requirements:

• High School Diploma required, Associate’s degree preferred

Experience Requirements:

• 3+ years of proven association management experience or comparable experience in corporate administration

Technical Skills:

• Proficiency in Microsoft Office Suite and various AMC project management tools
• Proficiency with Adobe Suite and Canva (or similar software)
• Knowledge of common web productivity applications, such as Monday.com

Soft Skills:

• Strong analytical and problem-solving skills
• Strong communication, interpersonal, and presentation skills, with ability to convey information in writing and verbally
• High ethical standards and integrity
• Self-starter who is driven and has the ability to work independently
• Exhibit a high level of attention to detail in order to produce accurate results
• Ability to work collaboratively in a team environment to support strategic direction

Core Competencies:

• Ownership & Accountability - Takes personal responsibility for the quality and outcomes of their work, follows through on commitments, and holds themselves and others to high standards of performance.
• Collaboration - Works effectively with colleagues across departments and client teams to achieve shared goals; shares information openly, contributes to team success, and supports others in accomplishing collective objectives.
• Problem Solving & Critical Thinking - Identifies issues proactively, analyzes situations from multiple perspectives, and develops practical solutions; escalates appropriately when needed and follows through to resolution.
• Ethics & Integrity - Maintains confidentiality, honesty, exercises sound judgment, and demonstrates ethical behavior in all client and business interactions; represents the company and clients with professionalism.
• Adaptability - Adjusts quickly to changing client needs, priorities, and organizational demands; remains flexible and solution-focused when managing competing deadlines and evolving requirements across multiple associations.
• Attention to Detail - Maintains high standards of accuracy and thoroughness in all work; reviews deliverables carefully to ensure they meet client expectations and reflect professional quality.
• Continuous Learning - Stays current on association industry trends, best practices, and emerging technologies; seeks opportunities for professional development and applies new knowledge to improve service delivery.

Success Metrics

• Retention campaigns are planned, executed, and tracked within Monday.com with clear timelines, ownership, and deliverables, ensuring no campaign milestones are missed.
• Aims for 85% or higher membership retention rate, with appropriate segmentation tracking throughout the retention cycle, and delivery of membership reports with trend analysis and actionable recommendations to key stakeholders.
• 90% or higher on-time fulfillment rate for committee requests, including proactive scheduling, material distribution, and action item follow-through.
• Demonstrates sound judgment in prioritizing competing membership and committee demands, delivering committee support on schedule and closing member requests within established service-level targets.
• Actively expands working knowledge of key Society software including AMS and Communication platforms by attending system trainings.

Physical Demands & Working Environment:

• This is a remote position.
• Percentage of travel (inclusive of Talley and client related obligations) – 5-10%
• This role primarily involves desk-based work using a computer and standard office equipment. Occasionally, light lifting of items like laptops or small office supplies (up to 15 pounds) may be required. Employees are expected to maintain a comfortable home office setup and adhere to safety guidelines for physical needs, ensuring an efficient and productive work experience.
• If travel is required, additional physical requirements include navigating airports, public transportation, and meeting locations, lifting luggage or equipment (up to 50 pounds), sitting or standing for extended periods, and adapting to various environments such as conference centers or client sites.
• If an accommodation is required, individuals are expected to contact Human Resources to ensure Talley can provide the necessary support and ensure a safe, comfortable work experience.

Benefits:

• Health Insurance, including medical, dental, and vision 
• 401K with Employer Match 
• Employee-Ownership Program  
• Employer paid Life and AD&D Insurance
• Long-Term Disability 
• Flexible Health Spending Account (FSA) 
• Various voluntary benefit options 
• Employee Assistance Program (EAP)
• Semi-Monthly Internet Reimbursement 
• Flexible Time Off
• Paid Holidays
• Winter Vacation 
• Bonus Opportunities
• Professional Development

Talley is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.