Member Support Specialist 1 PT
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CAMPUS USA CREDIT UNION
Newberry, FL, US
Summary
The specialist provides clerical and administrative support for loan processing while managing the reception desk and switchboard. They are responsible for greeting members, processing new accounts, and maintaining accurate documentation for the credit union.
Job Description
Job Details: Job Location: Call Center - Jonesville, FL, Position Type: Part Time, Salary Range: $17.31 - $20.38Hourly, Hours:
Monday - Friday 12:45 PM - 6:15 PM and 1-2 Saturdays a month 8:45 AM - 2:15 PM
Role
Assists Outbound, Inbound, and Call Center employees with loan requests, providing clerical and administrative support needed to process, close, or modify member loans. Represents the credit union in a professional manner when greeting members and the public on the phone and in person at the reception desk, ensuring they are directed to the appropriate person. Accepts mail, packages, and deliveries at the reception desk and ensures they are picked up or distributed to the appropriate person or department.
Essential Functions & Responsibilities
Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
Processes and disburses approved loans with appropriate paperwork and documentation
Processes and opens approved new accounts with appropriate paperwork and documentation
Monitors Capture queue and files documents to the appropriate account for retention
Performs account maintenance in a timely manner with appropriate paperwork and documentation
Answers the main switchboard and directs caller/member to the appropriate person or department
Greets the public when they enter the credit union. Determines their needs and directs them to the appropriate person
Receives mail/packages and distributes to the appropriate person or department
Qualifications: Education
High School Diploma or GED
Experience
0 - 1 year of similar or related experience
Other Skills
Attention to Detail
Collaboration and Teamwork
Communication
Document Preparation
Document Processing
General Office Software
Loan Processing
Multi-line phone system operations
Problem Solving
Reception and Gatekeeping
Records Management
Telephone Skills/Etiquette
Time Management and Organization
Part-Time Employee Benefits Package
All Part-Time employees are eligible for benefits such as a 401(k) with up to a 5% company match, Holiday Pay based on work schedule, Paid Time Off, Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!
Please note: Benefits are not available for Interns.
EOE/AA, including Veterans and Disabled
CAMPUS USA Credit Union was originally chartered in 1935 as Gainesville Florida Campus Federal Credit Union. In the late 90’s, we converted to a state of Florida Charter under our current name.
CAMPUS serves over 100,000 members from all over the world. As a not-for-profit cooperative, we are owned by our members. Profits are returned to our member-owners in the form of no- and low- cost financial services. Since our members own CAMPUS, we can never be bought, nor can we merge with another institution without our members’ approval.
Our mission is to empower members so that they may reach their full potential financially – and to provide world-class service. Empowering members includes offering best-of-market rates on all types of loans, savings, and CD’s.
We hope you will give us an opportunity to show you how you can “Count on CAMPUS” for your financial needs!
Founded
1935
Company size
201-500 employees
Industry
Banking
Org type
Public Company
Headquarters
Newberry, FL
