Member Services Specialist Part Time

Cornerstone Clubs, premier Health and Wellness Facility in Central Bucks County, is looking for a part-time Member Services Specialist to work at our front desk in our New Hope location.  This position must be available to work weekends, evenings, and weekday afternoon shifts.  This is a year round position with potential to move to full time.

**Not accessible by public transportation.

Responsibilities:

• Creating an outstanding customer service experience
• Greeting members in a friendly manner and answering any questions about membership or classes
• Must be reliable and on time. 
• Answering telephones and corresponding with members.
• In-processing members and accurately entering information into the computer system
• Must be able to multi-task and maintain a positive customer service attitude at all times
• Must have excellent computer skills, data entry for new member enrollments, scheduling services, registering for classes, ringing up point of sale services.
• Give facility tours.
• Assisting in prospect and lead processes, and Quality checking memberships and paperwork.
• Attention to detail, especially on paperwork and entering information into the computer system
• Any other tasks as needed including sweeping floors, keeping areas neat, making follow-up calls to members and prospective members, reports, filing, etc.

What we are looking for:

• Highly organized and strong problem-solving skills
• Experience with membership programs
• Experience with CRM software
• Must be confident, outgoing, positive
• Must be an excellent communicator
• Comfortable being on the phone and in front of people
• Must have a passion for fitness, health, and wellness

Physical Requirements: Stand entire shift (from 4-8 hours per day). Bending, stooping, climbing, squatting and reaching below knees and overhead for up to 2 hours per shift.