Member Services Representative
Boost your chances before you apply.
Crunch - Bay Area
San Rafael, CA, US
Summary
Key duties involve membership sales, greeting and checking in all members and guests, handling messages on club software, and answering phones professionally. The role also requires facilitating member requests, selling retail products, and managing payments for services like tanning.
Job Description
Benefits:
- 401(k)
- Company parties
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
Reports to:
- Manager
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Special Skills:
- Strong customer service skills
Responsibilities:
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
Meetings:
- Monthly or Weekly Department Meetings Employee Training Meetings
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded
1989
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
New York, NY
