Member Services Representative
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Crunch Fitness - Lakewood
Lakewood, WA, US
Summary
The representative is responsible for greeting members, managing check-ins, and facilitating membership and retail sales. They also handle phone inquiries, maintain facility cleanliness, and assist with club operations and events.
Job Description
Benefits:
- Free uniforms
- Training & development
- Wellness resources
- Bonus based on performance
- Employee discounts
- Flexible schedule
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Responsibilities:
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
Benefits:
- Complimentary Peak Gym Membership
- Free CEC's & CEU's, discounted NASM certification, and CPR
- Discounts on products and services
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of ‘No Judgments.’ Crunch serves a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members.
About Us:
Fitness Holdings Northeast is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout the Northeast with a goal to increase to 100 clubs. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers' increasing focus on health and wellness.
Founded
2012
Company size
501-1,000 employees
Industry
Wellness and Fitness Services
Org type
Partnership
Headquarters
Greenwich, CT
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of ‘No Judgments.’ Crunch serves a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members.
About Us:
Fitness Holdings Northeast is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout the Northeast with a goal to increase to 100 clubs. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers' increasing focus on health and wellness.
Founded
2012
Company size
501-1,000 employees
Industry
Wellness and Fitness Services
Org type
Partnership
Headquarters
Greenwich, CT
