Member Services Representative
Boost your chances before you apply.
KlickWay Athletics
Everett, WA, US
Summary
The role involves greeting members, conducting facility tours, and managing membership sign-ups while maintaining a clean and safe environment. Additionally, the representative is responsible for lead generation, handling customer inquiries, and performing general administrative tasks.
Job Description
If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together.
Mission Statement:
Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.
Vision:
Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.
Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk!
We're excited about you because you:
- Are authentic, sincere, and open-minded
- Self-motivated and eager to learn
- Have a genuine interest in helping others
- Strive to excel, exceed goals, and embrace growth opportunities
Travel Requirement:
- Minimal travel for training and lead generation
Key Responsibilities:
- Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
- New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
- Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
- Equipment Cleaning: Regularly sanitize and organize equipment.
- Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
- Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
- Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
- Collaboration and Communication: Maintain effective communication with management and staff.
- Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
- Other Duties: Perform additional tasks as directed by management.
Qualifications:
- High School Diploma or Equivalent
- Excellent customer service and communication skills
- Basic retail sales knowledge
- Functional computer skills
- Ability to multi-task efficiently
- Flexible schedule, including holidays and weekends
- Ability to lift 45lbs and stand for extended periods
- Team player who upholds KlickWay Athletics' values and policies
- Customer service: 2 years (Preferred)
Expected hours: 20 – 40 per week
Shift:
- 8-hour shift
- Day shift
- Evening shift
- Morning shift
