Member Services Receptionist

Member Services Receptionist | Useless Bay Golf and Country Club

Useless Bay Golf & Country Club is seeking a friendly, organized and professional Member Services Receptionist to serve as a welcoming first point of contact for our members, guests and team members.

This position is ideal for someone who genuinely enjoys helping people, can confidently manage a busy front desk, and is comfortable balancing exceptional member service with administrative, reservation and basic accounting responsibilities. The position is Part-Time, with the possibility of becoming a Full-Time position in the future.

The Member Services Receptionist provides exceptional service to members and guests while supporting the day-to-day administrative functions of the Club. This position answers incoming calls, greets members and visitors, assists with member questions and dining reservations, maintains an organized and professional reception area, and provides administrative support to Member Services and other Club departments. The ideal candidate will be personable, dependable and detail-oriented, with administrative experience and familiarity with billing/accounting software. The regular schedule for this position will be Wednesday through Sunday, primarily during daytime hours, with occasional evening hours as needed to support Club operations, events and other departments.

Let’s start off with the most important part - what’s in it for you:
The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $22 to $24 
• Access to Club Amenities (Free Golf!)
• Complimentary Shift Meal if working more than five hours in a shift
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact

• Provide a warm, professional welcome to members, guests and visitors.
• Answer and direct incoming telephone calls and messages.
• Assist members with general Club questions and direct inquiries to the appropriate department.
• Manage dining reservations and inquiries in collaboration with the Club Host.
• Maintain a professional, organized and welcoming reception and lobby area.
• Maintain and restock member-facing materials, including menus, comment cards, sign-in sheets, forms and other Club information.
• Support recreation and fitness operations by laundering, folding and maintaining an adequate supply of bath and hand towels, particularly during peak season.
• Assist with member records and routine administrative updates.
• Provide administrative support to Member Services and Club management.
• Assist with member billing and account-related administrative tasks as trained.
• Process sport court guest fees and other routine member charges.
• Assist with preparing and organizing reports, correspondence and documents.
• Support Club events and activities with administrative preparation as needed.
• Maintain confidentiality when working with member, employee and financial information.
• Communicate professionally and effectively with members, guests and fellow team members.
• Perform other administrative duties as assigned.

What You Bring

• Friendly, approachable and service-oriented
• Professional and dependable
• Organized and detail-oriented
• Comfortable working independently
• Able to handle multiple requests and interruptions
• Discreet when handling confidential information
• Comfortable working with numbers and member accounts
• A strong communicator who enjoys helping people
• Interested in learning and growing within the Club
• Previous receptionist, administrative, customer-service or office experience is preferred.
• Experience with bookkeeping, billing software and accounts receivable is highly desirable.
• Experience working with customer or member account-management systems is a strong plus.
• Strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive and professional demeanor.
• Competent with computers, Microsoft Office and the ability to learn new software systems.
• Knowledge of social media platforms and familiarity with graphic design programs is a plus.
• Experience in a private club, hospitality, resort, hotel, restaurant or member-service environment is a plus.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. 

Where you'll work:
Situated on the shores of Useless Bay on Whidbey Island, our members come from all walks of life to enjoy everything the Club has to offer in a location known for its serene coastal landscape. From the gently rolling hills of the Golf Course, to the spacious Clubhouse and restaurant, Useless Bay provides an escape from the distractions of your day-to-day routine so you can explore your interests, foster lifelong relationships, and continue building new ones. Discover a welcoming Club environment where old friends meet, and new friends are made.

The Fine Print
Columbia Hospitality, Inc. operating as Columbia Hospitality Service U.L.C. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is an international management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.