Member Services Attendant PTS

Work Schedule: 12-20 hours per week; shifts based on operational need of the organization. This position will be working on campus.

OVERVIEW

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non- profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students.

The Bronco Recreation & Intramural Complex (BRIC) Member Services is the central location for information exchange of all programs, events, and general member questions. From memberships to registrations, BRIC Member Services utilizes specialized software to track and maintain accurate member information. In addition, Member Services manages a fully stocked Pro Shop to provide members with a great selection of items for purchase. 

POSITION DEFINITION

Under immediate and direct supervision from the ASI Customer Service Manager, the Member Services Attendant provides coverage for the membership services areas to include front entry, retail, and point of sale operations. This position provides a variety of services to Cal Poly Pomona students, guests and members of the Bronco Recreation and Intramural Complex (BRIC) including, but not limited to, program registration, sales, facility tours, conflict management, and access control. 

ESSENTIAL DUTIES

• Maintain a high standard of customer service, including greeting patrons with a warm and welcoming demeanor upon entry and exit from the BRIC
• Utilize membership management software to manage memberships, program registrations, point of sale, student public transit passes, and other related functions
• Provide information about membership options, ASI general information, programs, and facility amenities, including informational tours of the BRIC
• Maintain cash drawer and related responsibilities, including counting in/out, recording sales, and making change
• Answer phone calls and respond to inquiries in a professional and timely manner
• Maintain a clean and organized front desk area
• Assist with ASI program and services implementation
• Enforce rules and regulations regarding BRIC use
• Provide emergency care and treatment as required until the arrival of emergency medical services
• Utilize problem-solving skills to address member concerns and resolve issues effectively
• Collaborate with other staff members to create a positive and inclusive atmosphere within the recreation center
• Employ conflict management techniques to handle disputes or disagreements
• Attend and participate in orientations and training
• Perform other duties as assigned 

QUALIFICATIONS

• Basic Life Support and Administering Emergency Oxygen certification (Employment offer contingent on obtaining certification within 30 days of hire, training provided by ASI)
• Cash handling experience, preferred
• Outstanding customer service skills and related work experience
• Proficiency using membership management or similar software, preferred
• Strong conflict resolution skills
• Ability to react calmly and effectively in emergency situations
• Ability to follow routine verbal and written instructions
• Ability to effectively communicate clearly and concisely, both verbally and in writing
• Ability to maintain professional work conduct
• Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
• Demonstrated ability to work with a diverse student population and campus community
• Ability to operate a computer workstation using word processing, spreadsheet, and other computer applications
• Ability to satisfactorily complete a background check (including a criminal records check)

POSITION SENSITIVITY 

Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data.  

BACKGROUND CHECK 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.

EMPLOYMENT ELIGIBILITY 

Employment with ASI is open to any Cal Poly Pomona student who is at least 16 years old and of legal status to work in the United States. In addition, the employee must be currently enrolled for at least 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the drop-add period, have a minimum 2.0 GPA (both Cal Poly Pomona and overall GPA) and be in good standing with the University. Individuals enrolled only in Extended University are not eligible for hire. Exceptions to the unit load requirement are allowed during the summer and winter semesters and for students who have applied for graduation for the current semester.    

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently required to sit, talk and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax. Must be able to walk, stand, bend, and lift to 45 pounds.

Position subject to an occupational exposure to bloodborne pathogens. Annual bloodborne pathogen training is required. The initial training must be completed before the employee is assigned duties that may result in exposure to blood or bodily fluids. Hepatitis B vaccination will be offered after the training.

MANDATED REPORTING REQUIREMENT 

In compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and the CSU Executive Order 1083, each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect. 

SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108:  

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. http://www.calstate.edu/EO/EO-1108.html 

COVID-19 VACCINATION

CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at https://calstate.policystat.com/policy/11030468/latest.