Member Services Associate
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Stevens Point Area YMCA
Wautoma, WI, US
Summary
Provide timely and accurate information to members and guests while facilitating daily operations like registrations and sales. Assist the Member Services Director in developing policies and provide leadership and training to other associates.
Job Description
Description
PAY: $10.17-$12.71/ hour
POSITION TYPE: Full Time & Part Time
FULL TIME BENEFITS:
- Complimentary Individual or Household YMCA Membership
- 50% Employee and Dependents Discount on YMCA Programs
- 40% Child Care Discount
- CPR/AED/First Aid Certification Provided Upon Employment
- Comprehensive benefits package, including health, dental, vision, retirement, and paid time off.
- Flexible Hours
PART TIME BENEFITS:
- Complimentary Individual YMCA Membership
- 50% Employee Only Discount on YMCA Programs
- CPR/AED/First Aid Certification Provided Upon Employment
- Flexible Hours
Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.
Requirements
Qualifications:
- Established history of positive customer service experience.
- Skilled in use of Microsoft Office.
- Proactive in seeking answers to member and guest inquiries.
- Ability to thrive in a fast paced environment.
- Comfortable managing multiple tasks simultaneously.
- Strong communication skills, with a “listen-first” mentality.
- Willingness to help others – members, guests, and coworkers.
- Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.
The Y is a cause-driven organization that is for youth development, for healthy living and for social responsibility. That's because a strong community can only be achieved when we invest in our kids, our health and our neighbors.
Founded
1969
Company size
201-500 employees
Industry
Individual and Family Services
Org type
Nonprofit
Headquarters
Stevens Point, Wisconsin
The Y is a cause-driven organization that is for youth development, for healthy living and for social responsibility. That's because a strong community can only be achieved when we invest in our kids, our health and our neighbors.
Founded
1969
Company size
201-500 employees
Industry
Individual and Family Services
Org type
Nonprofit
Headquarters
Stevens Point, Wisconsin
