Member Service Specialist

Job DetailsJob Location: Floater - Jacksonville Region , FL 32202Role:
Assist members and potential members with their Credit Union needs; provide expertise in services such as
IRAs, certificates of deposit, electronic funds transfer, home banking, etc. Explain services, set up new accounts,
assist members with their consumer lending needs, and respond to problems. Assist members with their financial
transactions involving receiving and disbursing cash and other negotiable instruments. This position has work
hours that may vary during heavy vacation coverage times. The position requires travel/work at various FFCU
offices which requires flexibility in scheduling of time and location.

Essential Functions & Responsibilities:
Receive and process member financial transactions, including deposits, withdrawals and loan
payments; sell money orders and transfer amounts from member accounts as directed.
Assist members and potential members with opening and closing accounts, answer questions
about products and services and resolve problems that are within their authority to resolve; refer
problems that are beyond their authority to their supervisor, along with their recommendations.
Explain loan programs to members and recommends loan options. Process loan applications and
forward to loan officer for decision. Prepare and/or review all loan documents for completeness
and accuracy. Disburse approved loans in a timely manner.
Identify cross-sell opportunities and cross-sell services to members.
Responsible for compliance with Credit Union policies including the Bank Secrecy Act and
Customer Identification Program.
Perform other related duties as assigned.

Performance Measurements:
1. Adhere to the Credit Union Service Standards in all interactions both internal and external as well as
employing CML (Creating Member Loyalty) skills.
2. Follow policy and procedures in order to avoid monetary outages. Any outages that may occur pertaining to
teller, vault or credit union transactions must be maintained within guidelines.
3. Cross-sell new products or services to members they assist.
4. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area to
include Branch and Call Center operations.
5. Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System and
Registry (NMLS).

6. Qualify and obtain a Credit Life and Disability License.
7. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area to
include Branch and Call Center operations.
QualificationsKnowledge and Skills:
Experience                                                           Three years to five years of similar or related experience.
Education                                                             A high school education or GED.
Interpersonal Skills                                              Work involves much personal contact with others inside and/or outside the organization for
                                                                            the purpose of first-level conflict resolution, building relationships, and soliciting
                                                                            cooperation. Discussions involve a higher degree of confidentiality and discretion,
                                                                            requiring diplomacy and tact in communication.
Other Skills                                                          Working knowledge of regulations relating to all Credit Union deposit products (Reg E,
                                                                            Reg CC, Reg D, Truth-in-Savings Act).
                                                                            Must have good communication and organizational skills and computer knowledge.
Physical
Requirements                                                     This is sedentary work which requires the following physical activities: bending, stooping,
                                                                           kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking,
                                                                           hearing and visual acuity. Specific vision abilities required for this job include close vision,
                                                                           distance vision, color vision, peripheral vision, depth perception, and the ability to adjust
                                                                           focus. As required or requested, may exert up to 25 pounds of force occasionally and/or a
                                                                           negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Work Environment                                             Generally inside work with occasional exposure to weather conditions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.