Member Service Representative
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CREATE CREDIT UNION
NV
Summary
The Member Service Representative is responsible for opening new accounts, performing account maintenance, and balancing cash drawers daily. They also provide high-quality member service, resolve inquiries, and proactively offer financial products to meet member needs.
Job Description
Job Details: Job Location: Windmill - Las Vegas , NV, Salary Range: $19.19 - $21.32Hourly, Duties and Responsibilities
Opens consumer new accounts and performs account maintenance.
Balances cash drawer daily to assure accuracy in transactions.
Produces quality work efficiently and free from errors.
Research, troubleshoot and resolve member inquiries.
Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.
Provides member service in accordance to CCU standards.
Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made.
Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
Ability to attain goals as set by management on a consistent and continual basis.
Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.
Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.
Performs duties as assigned by management and may be assigned to work at any branch.
The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.
Qualifications:
Proficiency with Microsoft Office.
One or more years of cash handling experience.
Ability to manage relationships at all levels throughout the organization.
Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred.
Excellent oral and written communication skills.
Experience in a banking environment is preferred.
Demonstrated member service and sales ability.
Professional and service attitude.
Utilization of online/mobile banking related services.
CCCU is a solid financial co-operative with over 51,000 members and $1 billion in assets. Since 1951, we've been helping members just like you save more money and time. We can do that because, unlike banks, we don't profit at your expense. Instead, we return the profits we make back to our members as better rates and fees, higher savings yields, high-demand services.
We help members with their financial goals & dreams. Equal opportunity lender. Each account insured up to $500k with ASI/ESI. Institution not federally insured.
Company size
51-200 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Las Vegas, Nevada
CCCU is a solid financial co-operative with over 51,000 members and $1 billion in assets. Since 1951, we've been helping members just like you save more money and time. We can do that because, unlike banks, we don't profit at your expense. Instead, we return the profits we make back to our members as better rates and fees, higher savings yields, high-demand services.
We help members with their financial goals & dreams. Equal opportunity lender. Each account insured up to $500k with ASI/ESI. Institution not federally insured.
Company size
51-200 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Las Vegas, Nevada
