MEMBER SERVICE REPRESENTATIVE

Job DetailsJob Location: Stow Branch - Stow, OH 44224About 7 17 Credit Union

At 7 17 Credit Union, our mission is simple: we help people improve their lives financially and support the communities we serve. We’re looking for team members who share our commitment to service, integrity, and community impact.

Position Overview

As a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.

Key Responsibilities

Process a variety of financial transactions accurately and efficiently
Greet and assist members with deposits, withdrawals, payments, and account inquiries
Educate members about credit union products and services to help meet their financial goals
Maintain cash drawer accuracy and daily balancing standards
Open, update, and close accounts following proper identification and compliance procedures
Support branch sales and referral goals for deposits, loans, and services
Handle card services, ACH transactions, and member fraud claims as needed
Provide professional, courteous service while maintaining confidentiality

What We Offer

Meaningful work that makes a difference in members’ lives
Supportive, team-oriented environment
Opportunities for professional growth and advancement
Competitive pay and comprehensive benefits package

Join a team that puts people first.
Apply today and start your career with 7 17 Credit Union!
QualificationsQualifications

High school diploma or equivalent required
Previous customer service or cash-handling experience preferred
Strong communication and interpersonal skills
Detail-oriented with excellent problem-solving abilities
Comfortable using computers and working in a Windows-based environment
Must be bondable
Occasional travel to nearby branches may be required

Physical Requirements and Work Environment
While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and communicate effectively. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl.

The employee must be able to lift and/or move up to 10 pounds several times per day. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is typically performed indoors in a moderate-noise environment, with occasional exposure to outdoor weather conditions or proximity to moving mechanical parts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.