Member Service Rep- AACU Title Servicing 11469

Position: Member Service Rep-AACU Title Servicing- 11469
Position Type: W2 Contract-No Benefits
Position Location: Fort Worth, TX
Job Purpose
Responsible for providing excellent service to members and front line staff the servicing of titles for American Airlines Credit Union.

Principal Duties and Responsibilities

• Answer department ACD calls from members
• Perform clerical duties necessary to perfect security liens, title transfers and lien releases
• Review, maintain and track title files and reports
• Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
• Interact with field staff via telephone, e-mail and fax
• Interact with various state motor vehicle departments
• Review loan documents for accuracy and legality
• Create and promote positive name recognition for the Credit Union
• Research member inquiries and provide solutions as required in a timely manner
• Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
• Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

• High school diploma or GED

Preferred Qualifications

• Previous banking or Credit Union experience
• Previous customer service experience

Knowledge, Skills & Abilities

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Skilled in data entry with the ability to operate standard office machines
• Ability to exercise excellent member service skills and interact professionally with all employees and members
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively communicate with all levels both verbally and written
• Ability to speak, read, and write Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to work well under deadlines and high volume pressure
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to work varying schedules, including evenings and weekends
• Ability to sit for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks