Member Experience Specialist

Job DetailsJob Location: Waterville, ME 04901Salary Range: $18.00 - $20.00 HourlyMake a Difference. Build Relationships. Help Members Thrive.

Are you passionate about helping people, providing exceptional service, and working in a high volume member focused branch where no two days are the same? Join Maine State Credit Union as a Member Experience Specialist in our busy Waterville branch!

As the first point of contact for our members, you'll play a key role in creating positive experiences while helping members achieve their financial goals. You'll process transactions, build meaningful relationships, identify opportunities to improve members' financial well-being, and contribute to a culture focused on service, trust, and community..

This is a full-time, Monday through Friday position with no weekend hours, offering an excellent work-life balance while providing the opportunity to build meaningful relationships and make a positive impact on our members' financial well-being

What You'll Do

✅ Deliver outstanding member service with every interaction

✅ Process member transactions, including:

Deposits
Withdrawals
Transfers
Loan payments

✅ Balance cash drawers and maintain transaction accuracy

✅ Educate members on products and services that meet their financial needs

✅ Open accounts and assist members with financial solutions

✅ Protect members from fraud by verifying identification and recognizing suspicious activity

✅ Research account and transaction questions to provide timely resolutions

✅ Support branch outreach efforts and participate in community events
QualificationsWhat We're Looking For

✔ High School Diploma or GED

✔ 6 to12 months of cash handling, customer service, retail banking, or related experience

✔ Strong communication and relationship-building skills

✔ Attention to detail and accuracy

✔ Ability to multitask in a fast-paced environment

✔ Strong problem-solving skills and good judgment

✔ Comfortable using computers and learning financial software systems

✔ Commitment to maintaining member confidentiality and security

Ideal Candidates Have Experience In:

Customer service
Cash handling
Banking or credit unions
Retail sales
Hospitality
Financial services

If you enjoy helping people, building relationships, and being part of an energetic branch environment, we'd love to hear from you!

Apply today and start making a difference for our members and our community.

The pay range for this position is $18/hr-20/hr based on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. 

We are also proud of the benefits we offer:

Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
HSA – generous employer contribution
Employer funded HRA
Employer-subsidized Dental and Vision Insurance
100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
Accident Insurance
Competitive wages, and annual evaluations with compensation adjustments
Generous 401(k) employer match, plus annual discretionary contribution
Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
Education reimbursement - up to $5,000 annually for undergraduate
Opportunities to volunteer in our local communities
100% Employer Paid EAP which includes 6 free mental health sessions
Wellness Reimbursement of up to $150