MEMBER ENGAGEMENT SPECIALIST
Boost your chances before you apply.
Channel Islands YMCA
San Luis Obispo, CA, US
Summary
The specialist is responsible for increasing membership enrollments through tours, interviews, and proactive follow-ups with prospective members. They also manage front-desk operations, handle member inquiries, and process payments and enrollments.
Job Description
Job DetailsLevel: EntryJob Location: San Luis Obispo County YMCA - San Luis Obispo, CA 93401Position Type: Part TimeSalary Range: $18.04 - $18.54 HourlyBENEFITS THAT BENEFIT YOU
FREE YMCA Family Gym Membership and Program Discounts
Education Assistance Program Up To $1,500 per year
YMCA Retirement Fund
Paid Sick Leave
Flexible Schedule
What does a Member Engagement Specialist do?
Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
Engage members and manage and monitor recruitment and retention tracking and reporting
Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
Generate new prospective members through collaboration with Program Coordinator/Director
Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
Ensure knowledge of YMCA programs and assist with program enrollment
Follow check-in and service procedures
Follow cash management and receipting procedures
Handle telephone reception
Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
Stock work areas with forms and stationary supplies
Be proactive with information and knowledge of all program information and changes
Complete opening and closing building procedures
Provides exceptional customer service and fosters connections with members
Our Commitment to Belonging
At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.Qualifications
Must be at least 18 years old
High School Diploma or equivalent
Previous customer service experience preferred
Complete required certifications within 60 days of hire
Complete all required Branch and Position specific trainings as required within two weeks of hire
Ability to obtain a criminal record clearance
As a leading nonprofit, the YMCA is committed to strengthening communities throughout the nation. Your local Y seeks to fill gaps in community services and develop activities, strengthening communities across Santa Barbara and Ventura counties.
Company size
201-500 employees
Industry
Wellness and Fitness Services
Org type
Nonprofit
Headquarters
Santa Barbara , California
As a leading nonprofit, the YMCA is committed to strengthening communities throughout the nation. Your local Y seeks to fill gaps in community services and develop activities, strengthening communities across Santa Barbara and Ventura counties.
Company size
201-500 employees
Industry
Wellness and Fitness Services
Org type
Nonprofit
Headquarters
Santa Barbara , California
