$16–18/hr
116d ago
Medical Receptionist
Boost your chances before you apply.
Joint and Muscle Medical Care
Charlotte, NC, US
Summary
The Medical Receptionist is responsible for greeting patients, managing appointment scheduling, and handling patient check-in/check-out processes. They also perform administrative tasks such as maintaining patient records, verifying insurance, and processing payments.
Job Description
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Front Desk & Patient Interaction
- Must be bi-lingual (english & spanish)
- Greet patients and visitors in a professional, friendly manner
- Check patients in and out for appointments
- Answer phone calls, respond to inquiries, and direct calls appropriately
- Schedule, reschedule, or cancel appointments
📅 Appointment & Records Management
- Maintain and update appointment calendars
- Create and update patient records
- Ensure accurate entry of personal, medical, and insurance information
- Handle patient files in compliance with privacy laws like HIPAA (or equivalent in your country)
💳 Billing & Insurance Tasks
- Verify insurance details and eligibility
- Process co-pays and other payments
🗂️ Administrative Duties
- Manage emails, mail, and office correspondence
- Keep the reception area clean and organized
- Complete record releases and record requests
- Send referrals
🧑⚕️ Coordination & Communication
- Communicate patient needs to doctors, nurses, or other staff
- Handle sensitive or urgent situations calmly and professionally
💡 Skills Needed
- Strong communication and interpersonal skills
- Organization and multitasking ability
- Basic knowledge of medical terminology
- Familiarity with electronic health record (EHR) systems
- Attention to detail and confidentiality
