Medical Receptionist / Administrative Support
Boost your chances before you apply.
Integrated Health of Southern Illinois
Carterville, IL, US
Summary
The Medical Receptionist manages front desk operations, including greeting patients, scheduling appointments, and processing payments. Additionally, the role involves providing administrative support and customer service to ensure efficient clinic workflows.
Job Description
Job Details: Job Location: 310 W. Plaza Drive - Carterville, IL, Education Level: High School, Salary Range: $17.00 - $21.00, Travel Percentage: Up to 25%, Job Shift: Swing, Job Category: Health Care, Position: Medical Receptionist / Administrative Support
Location: Integrated Health of Southern Illinois
Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.
Pay Range: $17.00 -$21.00 an hour
Position Summary
The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.
This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.
Duties and Responsibilities
Front Desk Responsibilities:
• Greet and assist patients and visitors professionally and warmly
• Verify and update patient demographic information at each visit
• Collect co-payments or balances owed
• Schedule follow-up appointments as needed
• Obtain patient authorization for medical record releases in accordance with HIPAA
• Maintain cleanliness and organization of the waiting area and front desk
• Other duties as assigned
CSR / Administrative Support (during non-front-desk hours):
• Support the CSR team with patient communication and administrative tasks
• Help ensure voicemail and messages are addressed timely
• Assist with gathering and updating patient information in EMR
• Address routine patient concerns and escalate as needed
• Maintain organized workflows and professional workspaces
• Cross-train in other administrative areas to support clinic workflow
Education & Experience:
High School Diploma or equivalent required
1+ year of medical receptionist or healthcare administrative experience preferred
Customer service experience in a healthcare setting preferred
Proficiency in Microsoft Word and Excel
Experience with Electronic Health Records (EHR) preferred
