Medical Office Administrator

Patient Engagement Specialist / Medical Office Assistant

Island Psychiatry is seeking a compassionate, organized professional to join our team as a Patient Engagement Specialist.

This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the first person patients speak with, helping guide them through scheduling, questions, and communication with the office.

Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care.

Our practice operates offices in the Port Jefferson and Huntington areas.

To learn more about us:
www.islandpsychiatry.com

Position Overview  

This position sits at the intersection of patient support and practice operations.

Responsibilities  

• Serve as a primary contact for patients by phone, email, and text

• Help patients navigate scheduling and communication with providers

• Assist with patient reception

• Submit superbills and assist with insurance documentation

• Relay patient messages to providers with discretion

• Maintain accurate records across practice systems

• Help troubleshoot scheduling and operational issues

• Assist in maintaining the smooth daily flow of the practice

What We’re Looking For  

• Excellent communication and professional phone presence

• Highly organized and detail-oriented

• Strong computer skills and comfort managing multiple software systems

• Ability to multitask and problem solve independently

• Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply. No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians

Experience in administration and/or healthcare or mental health settings is helpful but not required.

Spanish-speaking candidates are a plus.

Schedule  

Both Full-Time (30+ hours) and Part-Time (16-20 hours) positions available.
Flexible scheduling Monday through Saturday
Some evening availability required

Compensation  

$22 per hour to start, increase in compensation to $24 per hour after 90 days and completion of probationary period.

Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually.

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Why This Role Matters  

This position helps patients feel supported and helps the office stay organized day to day.  It's a great fit for someone who wants meaningful experience in a mental health setting.