Medical Interpreter

Overview

The Medical Interpreter provides accurate, complete, and culturally responsive interpretation services for patients, families, and healthcare providers. This includes in-person, video, and phone-based encounters across inpatient, outpatient, emergency, and procedural environments. This role facilitates effective communication between individuals with limited English proficiency (LEP) and care teams, supporting understanding of diagnoses, treatments, patient rights, discharge instructions, and other critical health information. This position ensures all interactions are confidential, impartial, and aligned with UnityPoint Health’s commitment to providing exceptional experiences.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Customer Service:

Provide accurate and effective interpretation (or translation) of procedures and other interactions for limited English-speaking patients (both adult and adolescent) their families, and staff, via phone, in person or in writing.

Brings value to each encounter by being an advocate for the patient and family.

Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.

Ability to document according to policy and bill accurately for interpretation sessions.

Patient Safety:

Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reports potential or actual concerns immediately.

Qualifications

Education:

High School diploma or equivalent required

Ability to maintain competency in target language

Medical Terminology course

Experience:

Must have 6 months of prior medical interpretation and translation experience

Must have ability to communicate in English, both verbally and in writing

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons

Ability to pass interpreting test prior to date of hire

Board Certification (Certification received from a governing board such as NCAA) for Medical Interpreters desired but not required