Medical Case Manager Assistant / WC Scheduler

Job DetailsLevel: EntryJob Location: Involuntary Remote TMC - Remote, SC 29486Position Type: Full TimeEducation Level: High School Diploma or GEDSalary Range: $18.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalThis is a remote position.  Preference is remote in Texas.

**Preferred experience:  medical assistant; case management experience necessary; medical claims assistant.

**Bilingual English/Spanish preferred.

POSITION SUMMARY:

Work directly with the Supervisor and Manager to provide additional resources to the case management staff. This position does not provide any clinical review or decisions.

This individual is responsible to ensure the referrals are set up in the Utilization Review/Case Management system and promptly assign to the case manager. The Case Management Assistant will answer incoming calls, screen, respond and route the calls. This position requires the ability to work independently to meet deadlines, as well as an excellent phone demeanor and a desire to provide exceptional customer service. The position requires knowledge of medical terminology, the understanding of referral criteria by client and/or jurisdictions.

ESSENTIAL DUTIES AND RESPONSIBILITIES RESPONSIBILITES:

Responds to phone inquiries from providers, patients, case managers, peer

reviewers and directs to the appropriate handling party

Make initial contact for case management staff
Initial contact with providers to obtain clinical information

Assist with case management work flow and documentation prepares routine correspondence for Case Managers, physicians, and patients
Identify each caller/patient’s needs and determine the next appropriate action, which may include clinic referral or identifying the necessity for the escalation process to be activated.
Communicates effectively with all parties, such as case managers, physicians, claims team, and ancillary providers and/or vendors/agencies to ensure that patient information is current, accurate, and complete
Prints and mails correspondence to all necessary parties in accordance with state

rules and regulations

Other duties as necessary assigned by supervisor

Responsibilities of the position include, but are not limited to:

Assist incoming calls to the case management department
Monitor dedicated queues/emails

Process all determinations and correspondence within 24 hours of receipt
Actively participate as a member of the team, working collaboratively with and supporting other staff.
Complete the assigned deliverable/billable hours per week, as assigned by your Supervisor.
Identify trends and/or issues in referral patterns and communicate them with management.

***Other duties as assigned

Additional Functions and Responsibilities

Demonstrates ability to meet administrative requirements, including productivity, time management and Quality Assurance standards
Maintain documentation standards adhering to URAC standards and company policy and procedures
Maintain confidentiality- Knowledge of laws and regulations pertaining to HIPPA and PHI
Other job duties as assigned

QualificationsEducation:  High school diploma required. Medical or Managed Care background preferred and/ or Certified Medical Assistant.

Experience: Experience in healthcare and or managed care related fields, Minimum of one year of working in a medical or managed care environment preferred. Medical Terminology preferred.

Knowledge, Skills and Abilities: 

Experience in healthcare related fields
Strong communication skills; customer service mindset; team player.
Adheres to professional standards, codes of ethics, system and department policies and procedures. 
Incorporates the philosophies of continuous quality improvement, customer service and teamwork into daily routine
Excellent typing and keyboard skills (35-40wpm)
Ability to work in a variety of computer systems proficiently
Ability to navigate a Windows environment, utilize Outlook, and the ability to create, edit, save and send documents utilizing Microsoft Word and Microsoft Excel
Ability to work within a paperless environment

Equipment Operated/Used:

Essential Equipment: Desk, Telephone/Fax, Computer Keyboard, Mouse, System Applications

Essential Tools: Pens, pencil, computer, Keyboard

Essential Vehicles:  N/A 

Special Equipment or Clothing:

Professional attire adhering to the Company Dress Code

                             MENTAL AND PHYSICAL REQUIREMENTS

1.  MENTAL EFFORT

a.  Reasoning development:

          Follow one- or two-step instructions; routine, repetitive task.

          Carry out detail but uninvolved written or verbal instructions; deal with a few concrete                            variables.

          Follow written, verbal, or diagrammatic instructions; several concrete variables.

 X      Solve practical problems; variety of variables with limited standardization; interpret instructions.

          Logical or scientific thinking to solve problems; several abstract and concrete variables.

          Wide range of intellectual and practical problems; comprehend most obscure concepts.

b.  Mathematical development:

          Simple additional and subtraction; copying figures, counting, and recording.

          Add, subtract, multiply, and divide whole numbers.

 X      Arithmetic calculations involving fractions, decimals, and percentages.

          Arithmetic, algebraic, and geometric calculations.

          Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.

          Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.

c.       Language development:

          Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

          Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.

          Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.

 X      Ability to compose original correspondence, follow technical manuals, and have increased contact with people.

          Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.

2.  PHYSICAL EFFORT

a.       Physical activity required to perform the job:

          Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

 X      Light work:

a.    Exerting up to 20 pounds of force occasionally

b.    Exerting up to 10 pounds frequently

c.    Exerting a negligible amount of force constantly to move objects

          (If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).

          Medium work:

a.    Exerting up to 50 pounds of force occasionally

b.    Exerting up to 20 pounds of force frequently

c.    Exerting up to 10 pounds of force constantly to move objects

          Heavy work:

a.    Exerting up to 100 pounds of force occasionally

b.    Exerting up to 50 pounds of force frequently

c.    Exerting up to 20 pounds of force constantly to move objects

          Very heavy work:

a.    Exerting in excess of 100 pounds of force occasionally

b.    Exerting in excess of 50 pounds of force constantly to move objects

c.    Exerting in excess of 20 pounds of force constantly to move objects

Visual requirements necessary to perform the job:

          Far vision:  clarity of vision at 20 feet or more

 X      Near vision:  clarity of vision at 20 inches or less

 X      Mid-range vision:  clarity of vision at distances of more than 20 inches and less than 20 feet

          Depth perception:  the ability to judge distance and space relationships, so as to see objects where and as they actually are

          Color vision:  ability to identify and distinguish colors

          Field of vision:  ability to observe an area up or down or to the right or left while eyes are fixed on a given point

2.  PHYSICAL EFFORT (cont.)

    FREQUENCY

c.        Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally):

       Climbing:      Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.  Body agility is emphasized.  This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

       Balancing:     Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.  This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

       Stooping:       Bending body downward and forward by bending spine at the waist.  This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

       Kneeling:       Bending legs at knee to come to a rest on knee or knees.

       Crouching:    Bending the body downward and forward by bending legs and spine.

       Crawling:      Moving about on hands and knees or hands and feet.

       Reaching:      Extending hand(s) and arm(s) in any direction.

       Standing:       Particularly for sustained periods of time.

       Walking:       Moving about on foot to accomplish tasks, particularly for long distances.

       Pushing:        Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.

       Pulling:         Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion.

       Foot

       Motion:          Using feet to push pedals.

       Lifting:          Raising objects from a lower to a higher position or moving objects horizontally from position to position.  This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.

 X    Fingering:     Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.

 X    Grasping:      Applying pressure to an object with the fingers and palm.

Frequently

Occasionally

2.  PHYSICAL EFFORT (cont.)                  

      FREQUENCY

 X    Talking:         Expressing or exchanging ideas by means of the spoken word.  Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

 X    Hearing:        Perceiving the nature of sounds with or without correction.  Ability to receive detailed information through verbal communication and to make fine discriminations in sound, such as when making find adjustments on machined parts.

       Feeling:         Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

 X    Repetitive      Substantial movements (motions) of the wrists, hands,

       Motion:         and/or fingers.

Regularly

Regularly

Frequently