Urgent Care Medical Assistant - Per Diem

About The Role

As a Medical Assistant PRN in our growing urgent care clinic, you will play a key role in supporting both front and back office operations on an as-needed, hourly basis. Working alongside our providers and clinical staff, you will assist with patient triage, direct patient care, and a variety of administrative tasks to ensure efficient, high-quality, and compassionate service. This role is ideal for a Medical Assistant with at least 1 year of experience who is comfortable in a fast-paced environment, is proficient with phlebotomy, EKGs, and vaccine/medication administration, and enjoys delivering excellent customer service. The PRN/per diem schedule offers flexibility, making this a great opportunity for someone seeking variable hours while contributing meaningfully to patient care.

What You'll Do

• Perform patient triage, including obtaining vital signs, medical history, chief complaint, and documenting information accurately in the medical record.
• Assist providers with examinations, procedures, and treatments in an urgent care setting.
• Perform phlebotomy, collect and properly label specimens, and prepare them for laboratory processing.
• Administer vaccines and medications under provider orders, following proper safety and documentation protocols.
• Perform and assist with diagnostic tests such as EKGs, ensuring proper technique and clear, accurate tracings.
• Prepare exam rooms between patients, including cleaning, stocking supplies, and maintaining a safe, organized environment.
• Support front office operations, including greeting and registering patients, verifying insurance information, and collecting co-pays as needed.
• Answer phones, schedule or adjust appointments, and route messages to clinical staff and providers in a timely and professional manner.
• Provide clear instructions and education to patients and families regarding procedures, follow-up care, and clinic processes as directed by the provider.
• Deliver high-quality customer service, addressing patient concerns with professionalism, empathy, and respect.
• Follow infection control, safety, and confidentiality standards in accordance with clinic policies and regulatory requirements.
• Collaborate closely with providers, nurses, and other team members to support efficient clinic flow and a positive patient experience.
• Utilize electronic health records (EHR) for documentation, order entry, and communication in accordance with clinic protocols.
• Work variable PRN/per diem shifts, including evenings, weekends, and holidays as needed, with flexibility to adapt to changing clinic needs.

Qualifications

• 1+ year of experience as a Medical Assistant in an urgent care, primary care, or similar clinical setting.
• Proficiency in both front and back office Medical Assistant duties, including patient triage, rooming patients, and administrative support.
• Demonstrated skills in phlebotomy, including safe blood draws and proper specimen handling and labeling.
• Experience performing EKGs, with the ability to obtain clear, accurate tracings following established protocols.
• Competence in vaccine and medication administration under provider supervision, with knowledge of proper dosing, injection techniques, and documentation.
• Strong customer service skills with the ability to interact professionally, courteously, and compassionately with patients and families.
• Ability to manage multiple tasks in a fast-paced urgent care environment while maintaining accuracy and attention to detail.
• Comfort using electronic health record (EHR) systems and basic computer applications for scheduling, documentation, and communication.
• Effective verbal and written communication skills in English.
• Proven reliability and flexibility to work PRN/per diem hours, including evenings, weekends, and holidays as needed.
• Knowledge of standard infection control, safety practices, and patient confidentiality (HIPAA) requirements.
• Strong organizational skills and the ability to work both independently and as part of a collaborative care team.