Medical Assistant - Eastern Parkway

Approximately 70%

1. Using our WOWs, obtain patient vitals, physical stats, and medical history for each patient visit.
2. Perform phlebotomy and EKG as needed.
3. Execute lab, procedure orders and occupational health physicals, including completing appropriate forms, collecting and preparing specimens, and conducting point-of-care testing.
4. Retrieve laboratory and ancillary test results for review by provider.
5. Assist provider with setup of medical procedures, as needed/directed by provider.
6. Document all clinical services performed in the EMR accurately and completely.
7. Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged timely and in an organized fashion.
8. Assist with Occupational Health duties & patients

Approximately 10%

1. Organize medical supplies at the MA station and in exam rooms, according to company best practice, restocking rooms as needed.
2. Ensure the cleanliness and appearance of exam rooms for patients.
3. Complete daily procedure checklists.
4. Coordinate the timely results delivery to employers and MRO’s.
5. Maintain 100% compliance with company trainings and policies.
6. Welcome new team members and provide support, as needed.
7. Respond to and execute on email communications timely.

Approximately
20%

1. Cross Training (Scribe): Assist providers with diagnostic test ordering, chart updates, patient communication.

• Document patient follow-up needs, completed forms, and communication notes
• Track completion of non-clinical tasks discussed during the visit (e.g., referrals to outside services, educational materials provided)
• Collaborate with clinical staff to streamline documentation processes without recording medical diagnoses or provider assessments

1. Cross Training (PCC): Greet and register patients, verify insurance, and collect payments accurately

• Answer and route phone calls, taking and delivering messages as needed.
• Respond to and resolve patient questions and issues, as needed.
• Document patient information in the EMR accurately and completely.
• Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
• Securely collect and save patient credit cards on file to streamline billing.
• Perform and document regular administrative audits

1. Additional responsibilities as assigned.