Referral Coordinator
Boost your chances before you apply.
Rising Medical Solutions
Chicago, IL, US
Summary
The Medical Administrative Assistant manages and assigns files, coordinates services between medical providers and clients, and maintains accurate electronic and paper records. They also facilitate scheduling, handle incoming calls, and ensure all case activities are documented in the company database.
Job Description
We are looking for a Medical Administrative Assistant (working title: Pre-Clinical Coordinator) to join our team! Are you someone who thrives in a fast-paced environment where your time management, attention-to-detail, and communication skills are put to good use? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most.
In this job, you will:
- Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
- Set up files in all appropriate systems; assign files, when applicable, to the nurse
- Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems
- Maintain appropriate electronic and paper files
- Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition
- Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.)
- Identify, maintain, and update participating providers
- Utilize Share Point tool for evaluating case risk, and input all activities (including verbal and written discussions) into the Ultimate database and customer/client system
- Answer incoming calls, and direct the call appropriately
- Process all documents using computer, copier, and scanner
- Search and copy the appropriate internal criteria guidelines, when appropriate
- Screen all re-open files (subsequent URs) to determine duplicate requests, vs. an appeal request that is beyond the allotted timeframe, vs. a reconsideration, vs. a new UR
- Basic invoicing
- Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.
- Adhere to company policies, procedures, and reporting requirements.
- Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
- Experience with workers' compensation or disability (a plus!)
- Strong computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
- Basic knowledge of/ability to read medical reports, or enthusiastic about learning medical terminology
- The ability to research evidence-based guidelines
- Proficient verbal/telephone and written communication skills
- A high level of efficiency, ability to maintain rapid workflow
- An aptitude for learning, organization skills and the ability to follow systems and procedures
- A time-management mindset, along with planning, and prioritization skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently as well as part of a team
- The ability to express empathy with injured and/or disabled people
- Deductive reasoning and think outside the box for creative solutions
- Independent thinking & problem-solving experience
- A bachelor’s degree, or an Associate's/Certification with professional experience
- A customer service mindset
- Hourly Rate: $19.00-23.00.
- Profit sharing, 401k matching, generous time off, and career growth opportunities
- A relaxed, yet upbeat, work environment, with a jeans professional dress code
- Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
- We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical
- Want to see more? Check out our:
- Facebook: https://www.facebook.com/RisingMedicalSolutions
- LinkedIn: http://www.linkedin.com/company/rising-medical-sol...
- Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions- EI_IE322608.11,35.htm pages
If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!
Rising Medical Solutions is a national managed care firm that provides medical cost containment and medical care management services to the workers' compensation, auto, liability, and group health markets. Our client base includes insurance carriers, TPAs, self-insured employers, and public-sector and government entities of varying sizes from small to large tier.
Since 1999, our managed care services have positively impacted hundreds of thousands of employee lives and saved billions in total claim costs for payers across the country. Our flagship bill review service and technologies consistently deliver over 60% in national bill review savings, which includes application of fee schedule/UCR rates, network discounts, nurse audits, provider negotiations, and embedded fraud detection capabilities.
However, our solutions portfolio goes far beyond the standard repricing of medical bills. Our integrated programs deliver clinical and cost-saving expertise before, during, and after treatment. Our proprietary VISION™ platform is the industry’s only multi-product, multi-line, single-sign-on, medical management enterprise system. VISION™ provides claims professionals with unprecedented ancillary referral and medical management capabilities across the entire medical care continuum, from early intervention to payment processing. Together with our passionate, mission-driven employees, Rising delivers an unparalleled user experience for those providing, receiving, and paying for medical care.
Rising also directs and publishes the annual Workers’ Compensation Benchmarking Study, a national research program examining the complex forces impacting claims management in workers’ compensation today. The study has become one of the most cited research publications in the industry and has been the subject of numerous articles, webinars, and conference presentations since its 2013 inception.
Founded
1999
Company size
51-200 employees
Industry
Insurance
Org type
Privately Held
Headquarters
Chicago, IL
Rising Medical Solutions is a national managed care firm that provides medical cost containment and medical care management services to the workers' compensation, auto, liability, and group health markets. Our client base includes insurance carriers, TPAs, self-insured employers, and public-sector and government entities of varying sizes from small to large tier.
Since 1999, our managed care services have positively impacted hundreds of thousands of employee lives and saved billions in total claim costs for payers across the country. Our flagship bill review service and technologies consistently deliver over 60% in national bill review savings, which includes application of fee schedule/UCR rates, network discounts, nurse audits, provider negotiations, and embedded fraud detection capabilities.
However, our solutions portfolio goes far beyond the standard repricing of medical bills. Our integrated programs deliver clinical and cost-saving expertise before, during, and after treatment. Our proprietary VISION™ platform is the industry’s only multi-product, multi-line, single-sign-on, medical management enterprise system. VISION™ provides claims professionals with unprecedented ancillary referral and medical management capabilities across the entire medical care continuum, from early intervention to payment processing. Together with our passionate, mission-driven employees, Rising delivers an unparalleled user experience for those providing, receiving, and paying for medical care.
Rising also directs and publishes the annual Workers’ Compensation Benchmarking Study, a national research program examining the complex forces impacting claims management in workers’ compensation today. The study has become one of the most cited research publications in the industry and has been the subject of numerous articles, webinars, and conference presentations since its 2013 inception.
Founded
1999
Company size
51-200 employees
Industry
Insurance
Org type
Privately Held
Headquarters
Chicago, IL
