Maître D
Boost your chances before you apply.
MAPLE HOSPITALITY GROUP
New York, NY, US
Summary
The Maître D' acts as the face of the restaurant, managing the guest experience from arrival to departure while maintaining the ambiance and flow of the dining room. They are responsible for training the host team, managing reservations, and building relationships with VIPs and corporate partners.
Job Description
Job Details: Job Location: Maple & Ash NY - New York, NY, Salary Range: $18.00 - $25.00Hourly, Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.
We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York you'll find endless opportunities for growth, travel, and continuing education.
Our culture is built on four core principles:
Generosity: Always give more, exceed expectations.
Excellence: Deliver exceptional work with unmatched expertise.
Fun: Love what you do, laugh often, and enjoy the journey.
Fail Fast: Learn from mistakes, adapt, and keep improving.
As our Maître D’, you are the heartbeat of the guest experience—the warm welcome, the seamless flow, the final goodbye that leaves a lasting impression. You’re the face of the restaurant and the guardian of its ambiance. We’re looking for a poised, intuitive leader who knows how to manage a door like a maestro conducts an orchestra. You thrive on the energy of a busy room, have a sharp eye for detail, and can charm a first-time guest or VIP regular with equal finesse.
What You’ll Do
Be the first and last face guests see—welcoming them with warmth, sending them off with grace.
Read the room: Match guests with the right server or captain, set the tone, and maintain a fluid floor.
Orchestrate the vibe: Manage lighting, music, and temperature to ensure an elevated, dynamic ambiance.
Oversee and train the host team with the basics of service etiquette and hospitality standards.
Prepare and lead pre-shift: Print OpenTable/SevenRooms reports and flow charts to ensure smooth execution and accurate guest communication.
Collaborate with reservationists to create custom menus and flag special occasions, dietary notes, and VIP profiles.
Partner with Events, Culinary, and FOH teams to manage large parties, special builds, and Bocuse-level experiences.
Maintain VIP access, concierge relationships, and investor connections with polish and professionalism.
Track and manage outreach ROI, and build relationships with residential buildings, retailers, and corporate offices to drive new guest acquisition.
Stay on top of tech tools: Manage and maintain SevenRooms/OpenTable guest profiles, availability, capacity, and trend data.
Qualifications: What You Bring
A natural host: Warm, gracious, and endlessly observant.
Experience in fine dining or high-volume, high-touch hospitality environments.
Strong organizational and multitasking abilities in fast-paced, high-pressure situations.
Leadership presence and a collaborative spirit—you elevate every team around you.
Excellent communication, guest relations, and conflict-resolution skills.
Flexibility to work nights, weekends, and holidays as needed.
This Role Requires
The ability to stand and walk for extended periods.
A deep sense of pride in appearance and presence—you set the tone.
Comfort navigating guest platforms like SevenRooms and OpenTable (experience preferred).
A passion for building community—both inside and outside the restaurant.
Our story began in 2015 at 8 W. Maple Street in Chicago where Partners Jim Lasky and Chef Danny Grant set out to redefine the traditional notion of what the most generous hospitality could look like.
Since then, we’ve built a family of luxury restaurants including Maple & Ash Chicago, Maple & Ash Scottsdale, and Monarch and Kessaku in Dallas— each their own bold take on what we deliver best; exceptional meals served by a world-class team in a vibrant atmosphere; all made with love.
At Maple Hospitality Group, we aim to present experiences that can be imitated, but never duplicated. We pride ourselves on being playful, but have created a sincere brand of hospitality that is uniquely ours, and second to none.
We make our mark in a major way, but with the most deliberate of intentions. Like the dishes that make their way out of our kitchen and onto the table, our recipe for success is crafted by carefully preparing every detail of each project we create, from conception to completion.
Founded
2015
Company size
501-1,000 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Chicago, Illinois
Our story began in 2015 at 8 W. Maple Street in Chicago where Partners Jim Lasky and Chef Danny Grant set out to redefine the traditional notion of what the most generous hospitality could look like.
Since then, we’ve built a family of luxury restaurants including Maple & Ash Chicago, Maple & Ash Scottsdale, and Monarch and Kessaku in Dallas— each their own bold take on what we deliver best; exceptional meals served by a world-class team in a vibrant atmosphere; all made with love.
At Maple Hospitality Group, we aim to present experiences that can be imitated, but never duplicated. We pride ourselves on being playful, but have created a sincere brand of hospitality that is uniquely ours, and second to none.
We make our mark in a major way, but with the most deliberate of intentions. Like the dishes that make their way out of our kitchen and onto the table, our recipe for success is crafted by carefully preparing every detail of each project we create, from conception to completion.
Founded
2015
Company size
501-1,000 employees
Industry
Hospitality
Org type
Partnership
Headquarters
Chicago, Illinois
