Materials Technician

Summary:

Detail oriented member of Distribution Services team. The Material Technician II will perform a wide variety of supply chain activities; most notably, ordering and replenishing medical and surgical products as well as general office supplies, verifying product integrity, and confirming order accuracy in the process of receiving product. Materials Technician II is the key liaison between the Materials Management department and inpatient nursing areas, surgical services, emergency services, cardiac catheterization, women & infants services, and various other clinical and non-clinical departments for the majority of supply chain services. The role of Materials Technician II is expected to work closely with the clinical department managers and staff to ensure the appropriate amount product is stocked that will meet patient care needs. This role is also responsible for conducting inventory, and ordering the necessary supplies for their areas of responsibility using Lawson Materials Information System (MMIS), handheld technology, and Pyxis automated supply stations. 

Materials Technician II will provide accurate usage and compliance reports to nursing management and other service leaders to assess patient charge compliance for all items dispensed through Pyxis. 

Materials Technician II will collaborate with managers when products are added or deleted from stock. This role will ensure the integrity of information between Pyxis stations, handheld technology, and their respective interfaces to MMIS with accurate, daily data entries. In addition, Materials Technician II is responsible for the prompt delivery of patient care equipment and sterile re-processed goods to internal customers throughout the hospital.

Job Responsibilities:

1) Develops and maintains a thorough understanding of the Lawson MMIS modules including Lawson Mobile Supply Chain Management (MSCM), Lawson Requisition Center (RQC) as well as other procurement modules.

2) Initiates daily stock replenishment process by reordering products with handheld technology, picks all items from the distribution store room, loads them onto flat beds for transporting, and promptly delivers to the departments. Once transported to the department, products are put away in the appropriate bin locations.   

3) Maintain profiles and par levels in the various systems (i.e., Lawson and Pyxis) to ensure the stock levels in the department meets the demand with respect to the sensitivity of the patient care environment.

Adds and/or deletes items based on utilization needs in clinical areas. Proactively work on par levels to avoid stock outs.

Keep an updated label on all items where they reside.   

4) Item management- rotations of items with closest expiration dates being placed in front.  Expiration date management- proatcive management of reviewing expiration dates to avoid outdated inventory. Work with other areas to utilize the goods prior to expiring. Work collaboratively with Team Lead on any expired good hand-off.

5) Urgent requests-identify through the MMIS where the item resides in the organizaiton. If within the DC and IP Nursing Units, retrieve and deliver items. If outside of the areas of scope, page the appropriate department representative.   

6) Verifies accuracy of items received, inspects packaging to ensure sterility and integrity, and handles all inventory in a safe manner. Removes items from boxes for storing in the clean room supply areas. Discards containers per BH policies.

7) Item substitues/converted/backorders "hotlist" - once the information is received by the handler, it will be reviewed to determine critical items and escalated per internal procedures.   

8) Recalls- timely response to recall alerts, identify affected product, complete the Recall Action Track Form per policies, attach form to the goods and deliver to the Distribution Area.

9) Returns- responsible for completing stock return forms, attaching to the goods and return to the approrate warehouse location. Responsible for completing nonstock return forms, attaching to the goods and delivering to the loading dock.

10) Updating item transfer logs for any interdepartmental transfers. Track borrowed goods for replacement.

11) Tissue Tracking- receiving critical frozen, refrigerated, and ambient products. Print tracking labels. Log items received in the electronic Tissue Track System in a timely manner. Put away in secured designated storage areas.

12) Maintains work area in a clean and orderly condition in accordance with hospital departmental policies and guidelines.

13) Knowledgeable in equipment tracking including bed management to provide support to the Materials Equipment Techinican.  Ad-hoc as necessary to meet the needs of the patient care area.     

14) Customer Service- Ability to provide a high level of customer service and staff training to meet customer service standards and expectation for the assigned unit(s).  Resolves service issues in the assigned unit(s) in a timely and respectful manner.

15) Physical Inventory - Assists in performing cycle counts and physical inventory per departmental procedures.      

16) Follows event-related sterility policy for handling patient care equipment and rotation of dated supplies.

17) Demonstrates a commitment to Organizational Service Standards and Operating Principles:  Trust, Respect, Integrity, Communication and Collaboration.   

18) Maintains inventory of assigned areas in accordance with established departmental procedures. Ensures all scheduled, daily inventories are performed accurately. Ensures all direct orders are successfully ordered and maintained in proper quantities to minimize vendor back orders.   

19) Maintains order for floor stock in proper location. Monitors par levels and returns excessive overstock within 24 hours of coverage as observed by coordinator or supervisor and or customer feedback.

Required Work Experience:

1) Must have 3 years' related supply chain experience.

2) Experience with computer systems, including web-based applications and some Microsoft Office applications.

Preferred Work Experience:

1) Supply chain experience in health care.

Skills and Competencies:

1) Must possess the ability to make sound judgements and solve problems within the scope of responsibility, and perform various activities according to priority and emergent situations.

2) Must demonstrate strong English communication skills (verbal and written) and the ability to interact with nursing, physicians and other members of the health care team in a courteous and effective manner.

3) Technological aptitude to work with automated supply stations and handheld technology.

4) Intermediate to strong computer skills and excellent arithmetic skills are required.

5) Service Awareness: fosters a customer friendly atmosphere. Possess and projects a positive attitude and concern for all patients, customers and co-workers.

6) Communicates and responds effectively in a courteous and helpful manner with patients, visitors and staff. Demonstrates the ability to "go the extra mile" in meeting all customer needs. Encourages and supports a customer oriented service approach among work groups and team members.

Education:

GED or HiSET (Required)

Certifications:

Driver License - OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.