Material Damage Adjuster I

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan.  Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

• The preferred candidate will reside within the Ashtabula, Lake County or surrounding areas.
• The successful candidate will possess strong organizational skills.
• Candidates may also be considered for a Material Damage Adjuster II (F10). The level of the position offered will be based on the candidate's skills and experience.

Duties and Responsibilities

• Makes arrangements with repair shops, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
• Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
• Distinguishes cause of damage for appropriate policy coverage.
• Issues settlement checks and keeps appropriate records.
• Establishes rapport with Agents and claims adjusters.
• Contacts Policyholders and claimants regarding complaints stemming from original adjustment.
• Attends appropriate training sessions.
• Handles all material damage claims as assigned.
• At the request of Underwriting, evaluates antique and classic cars for coverage value.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear. 

Capabilities

• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Customer Focus
• Information Management Skills
• Cultivates Innovation
• Optimizes Work Processes (IC)
• Job-Specific Knowledge
• Instills Trust
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements 

• High school diploma, or GED, required. 
• Two years of experience in body shop, general claims handling OR completion of formal ERIE training program, required. 

Additional Experience 

• Incumbent must live in territory assigned unless a change is approved by the company. 
• Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. 

Designations and/or Licenses 

• Completion of General Insurance program preferred.
• Willingness to obtain and maintain any required licenses. 
• Valid driver’s license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
• Climbing/accessing heights; Rarely
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Occasional (<20%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Frequent (50-80%)