Marshal/Starter

Max A Mandel Golf Course, located in Laredo, TX, is pleased to announce an excellent career opportunity for a Marshal/Starter! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Whether you’re just kickstarting your career or have a long-standing passion for customer service and working with people, there’s an exciting new opportunity for you at Max A Mandel Golf Course. Gain first-hand, in-depth customer service experience and engage with outdoorsmen from all over. Whether you’re in need of a part-time side hustle or just starting out, this is the perfect opportunity to seize the moment and develop lasting skills and relationships.

Ideal candidates are friendly and organized, able to work in a fast-paced environment, and possess strong communication and interpersonal skills. Golf Course Marshal / Starters provide guest services by guiding players to the first tee at appropriate times and controlling a smooth pace of play on the golf course. Beginners are welcome – while knowledge of golf is preferred, previous Golf Course Starting experience is not required for the position.

Ideal candidates have flexible schedules with availability to work weekends, holidays, and golf season, as needed.

 Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, on and off the course, so you can focus on the customer experience, camaraderie, and course management.

Key Responsibilities of Starter:

• Maintain professional appearance.
• Provides information regarding the golf course, play time and other golf related issues.
• Provides customer service to arriving guests to help expedite check‐in process.
• Verifies that all revenues have been properly recorded by inspecting receipts for all players before they begin play on the golf course.
• Keeps golf shop personnel informed regarding pace of play off the first tee.
• Supplies guests with scorecards, pencils and other items if needed.
• Advises guests of course conditions and expected pace of play.
• Implement and support all course policies and programs as communicated by management.
• Perform other duties as assigned by supervisor or manager.

Key Responsibilities of the Marshal:

• Starts players on the first tee explaining the rules of play for the day.
   
• Maintains an accurate starting sheet so the whereabouts of players are known.
   
• Cues groups to move to the first tee and makes sure not more than one group is on the tee at on time.
   
• Tours the golf course assisting players when needed to maintain the posted pace of play for the day.
   
• Checks the restrooms and water stations on a regular schedule.
• Maintains proper spacing on the golf course to avoid delays.
   
• Completes the golfer tracking report on a daily basis.
   
• Reminds players of the cart rules of the day.
   
• Repairs ball marks and collects any trash that may be on the course. Replaces any hazard stakes or directional signage.
   
• Communicates with the Golf Shop and Starter on a regular basis.
   
• Monitors the course and ensure customer satisfaction.
   
• Assists golfers when needed.
   
• Reports all problem situations to the Head Professional in a timely manner.
   
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Qualifications, Knowledge and Skill Requirements of Starter:

• Must have a valid driver’s license (if driving golf cars or driving range equipment).
• Must have a strong work ethic.
• Must have friendly personality and enjoy working with the public.
• Organized, able to work well in fast paced environment.
• Must have strong customer/guest orientation.
• Must have strong communication and interpersonal skills.
• Must be dependable.
• Knowledge about the game of golf preferred.

Minimum Qualifications for the Marshal:

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
  

Other Qualifications:

• Possesses basic math skills.
• Regular and reliable attendance. 

Benefits & Other Compensation: 
This position includes eligibility for the following benefits, subject to applicable plan terms: 

• Healthcare Benefits – Medical, Dental, and Vision coverage 

• Retirement Benefits – 401(k) with employer match (19 years of age and older) 

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion. 

About Troon 

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.