Marketing Players Club Representative

Job Details: Job Location: Suquamish Clearwater Casino Resort - Suquamish, WA, Position Type: Part Time, Salary Range: Undisclosed, Job Shift: Swing,

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Marketing- Players Club Representative

General Position Summary:

Responsible for growing the active Club Clearwater membership by building player loyalty through recruitment and retention techniques. Marketing techniques include direct mail, telemarketing with a goal of attracting new guests and reactivating inactive players. The Ambassador will participate in parties, promotions and special events while acting as a liaison between guests and the Marketing Department.

Essential Functions/Major Responsibilities:

Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.
Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks play
Secures updated and missing information for the player database
Communicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each level
Constantly circulates amongst the guests and makes appropriate introductions
Evaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accounts
Familiar with all current and upcoming casino activities including special events, promotions, entertainment
Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary
Assists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer Service
Assists in planning, implementing and analyzing player events
Makes dinner reservations for players as requested

Secondary Functions:

Works closely with the promotions specialist to create promotions based on constant guest feedback
Monitors player redemption data and performs regular audits
Attends all Club Clearwater department meetings to ensure the smooth dissemination of information relative to VIP events and promotions
Assists and coordinates with the Club in order to provide Clearly Superior Customer Service to all premium players
Works with gaming departments to promote events which will increase revenue
Adheres to all Marketing policies and procedures
Complies with all casino gaming IC’s, Gaming Ordinance and other proprietary information
Other duties as assigned

Specific Job Skills:

Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.
Excellent oral and written communication skills
Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment
Presents a professional image and exercises excellent public speaking skills
Must possess competency in use of Microsoft Office applications with knowledge of database usage
Accurate and timely handling of assigned tasks and multiple activities
Must possess ability to promote “Clearly Superior” work ethics by example
Strong problem solving skills
Encourages team members to share information, ideas and resolve guest conflicts quickly and professionally
Working knowledge of MS Office
Ability to follow directions
Ability to problem-solve, handle stressful situations and make good decisions
Ability to function in a team-orientated environment and work independently

Qualifications: Education and/or Experience:

High School diploma or GED required. Some college coursework preferred. Previous gaming experience and/or combination of customer service and hospitality experience preferred.

Job Conditions:

Working conditions include working in a smoke-filled casino, working with a computer and other equipment. Other working conditions may include working with others, frequent interruptions, evening, holidays and/or weekends. A majority of the time will be spent on the gaming floor which will require standing for extended periods of time. The work schedule will include working flexible hours and shifts to include late nights (casino hours of operation) and may require some travel while attending offsite functions.

Physical Requirements:

Manual and finger dexterity for operation of personal computers and routine paperwork. Ability to stand for extended periods of time. Ability to lift 25 lbs.