Marina Guest Service Associate / Dockhand

Job DetailsJob Location: 1380 Oasis Marinas at Port Lorain - Lorain, OH 44052Salary Range: $12.00 - $17.00 HourlyTravel Percentage: NoneJob Category: HospitalityDo you enjoy working outdoors, helping people, and being part of a team that creates a great waterfront experience? Port Lorain Marina is looking for a service-minded, dependable, and safety-focused Marina Guest Service Associate to join our team.

In this role, you will be one of the first people our boaters and guests meet. You will help create a welcoming experience from arrival to departure while supporting daily dock operations, fueling, guest assistance, and marina upkeep. This is a great opportunity for someone who enjoys hands-on work, takes pride in customer service, and wants to grow in a marina environment.

Customer Service & Hospitality

Maintain a pleasant, professional, and friendly demeanor with all customers, co-workers, and clients.
Greet and welcome guests, provide directions and information on marina amenities and local attractions, and deliver requested guest amenities.

Dock & Boater Assistance

Assist boaters with docking, tying lines, and connecting to electric pedestals; troubleshoot electrical issues as needed.
Support safe boater arrivals and departures while ensuring smooth, courteous service.

Fueling Operations

Safely operate fuel pumps, monitor levels, and dispense fuel while adhering to safety protocols.
Conduct routine equipment checks and report malfunctions or damage promptly.

Cash Handling & Transactions

Handle cash and electronic transactions for fuel and guest services accurately.
Record sales, explain transient rates, accept payments, and complete reconciliation in a timely manner.

Facility Maintenance & Cleanliness

Maintain a clean, stocked, and organized fuel dock and marina areas, including restrooms, lobbies, and trash receptacles.
Ensure the overall appearance of the marina reflects company standards.

Safety & Compliance

Follow all company appearance and policy standards as outlined in the Oasis Marinas Associate Handbook.
Report accidents, hazards, or safety concerns immediately and comply with all site-specific safety and security procedures.

Teamwork & Adaptability

Collaborate with co-workers and management to support marina operations.
Perform additional duties assigned with flexibility and professionalism.

What We Are Looking For

We are seeking someone who is friendly, professional, reliable, and eager to learn. The ideal candidate enjoys working with people, is comfortable in an outdoor environment, and can stay calm and helpful in a fast-paced setting. Prior knowledge of boating practices and terminology is helpful, but a strong hospitality mindset and willingness to learn matter just as much.

Qualifications

Strong customer service skills and a genuine passion for hospitality
Comfort working outdoors, on docks, and on your feet for extended periods
Ability to work safely and follow marina procedures and company policies
Boating knowledge or marina experience preferred, but not required

This position pays $15/hour plus TIPS!
Qualifications