Marina Concierge
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Alliance Marine
Baltimore, MD, US
Summary
The Marina Concierge serves as the primary point of contact for guests, managing slip reservations and processing payments. They are responsible for front desk operations, communication logs, and maintaining the overall guest experience at the facility.
Job Description
Job DetailsJob Location: 1800 Lighthouse Point Marina - Baltimore, MD 21224Salary Range: $20.00 - $24.00 HourlyTravel Percentage: NoneJob Category: Admin - ClericalThe Concierge is responsible for delivering exceptional guest and boater service by supporting reservations, answering questions, processing payments, and serving as a key point of contact for marina guests. This role helps ensure a welcoming experience, accurate administrative support, and smooth day-to-day front desk and guest service operations.
Guest & Boater Service
Serve as a primary point of contact for boaters and guests, assisting with directions, questions, troubleshooting, and general service needs.
Provide accurate information about marina services, amenities, local attractions, and guest resources in a professional and helpful manner.
Reservations & Check-In Support
Manage slip reservations for transient boaters, boat clubs, and long-term arrivals in accordance with marina procedures.
Process reservation forms, folio information, and related guest documentation accurately and timely.
Payment & Revenue Handling
Explain guest rates, accept payments, and support accurate processing of dockage and concierge-related transactions.
Set up, maintain, and post daily revenue journals and related financial records as assigned.
Front Desk & Communications
Operate the reception area and support communication through phone, radio, and guest-facing systems.
Assist with dockage coordination, fuel dock communication logs, vessel key logs, and related front desk administrative tasks.
Guest Experience & Facility Support
Deliver messages, amenities, and other guest items as requested to support a positive customer experience.
Maintain the appearance and organization of guest-facing areas, including the boater’s lounge and related inventory.
Administrative & Compliance Support
Support marina administrative functions, including software use, data entry, and routine recordkeeping.
Assist with contractor documentation, insurance compliance tracking, and other assigned operational support tasks.
Qualifications
Prior customer service, hospitality, front desk, or administrative experience preferred.
Experience with reservations, payment processing, or marina-related operations preferred.
Strong written and verbal communication skills with a customer-service-focused attitude.
Basic accounting, computer, and data entry skills, including Microsoft Office proficiency.
Ability to learn reservation, marina management, and related office software systems.
Strong judgment, attention to detail, and ability to handle multiple tasks in a fast-paced environment.
Physical Requirements
Ability to perform essential job functions safely and consistently in compliance with ADA, FMLA, and other applicable standards.
Must be able to talk, listen and speak clearly on the telephone and in person.
Primarily light, administrative work with occasional heavy lifting (up to 100 lbs.) and frequent moderate lifting (20–50 lbs.).
Ability to move through varied marina environments and obstacles, with or without accommodation.
Comfortable with extended computer use and repetitive fine-motor tasks.
Qualifications
