Manager, Value Delivery - Agile Coach

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Value Delivery Manager will serve as a delivery leader, Agile coach, and transformation partner responsible for improving flow, managing dependencies, enabling predictable delivery, and helping teams translate strategic priorities into measurable results. This role is responsible for leading an Agile team to deliver business value, improve delivery performance, and support Capital Blue Cross’s transition to a product-centric operating model. This role partners with business and technology leaders to drive execution, optimize team effectiveness, manage dependencies, and coach teams in Agile and Lead practices. As a delivery leader and transformation partner, the position helps translate strategic priorities into measurable outcomes while advancing organizational agility and continuous improvement.

Responsibilities and Qualifications

• Lead and coach multiple Agile product teams aligned to key business value streams.
• Drive delivery planning, execution, flow optimization, and continuous improvement.
• Partner with Product Owners, business leaders, architects, and technology teams.
• Remove impediments, manage dependencies, and improve delivery predictability.
• Facilitate quarterly planning, roadmap alignment, and capacity planning activities.
• Establish and monitor delivery metrics, team health, and value realization outcomes.
• Coach teams and leaders on Agile, Lean, Scrum, Kanban, and product operating model practices.
• Support Capital's transformation to a value-stream and product-centric delivery model.

Skills: 

• Excellent facilitation, coaching, stakeholder management, and communication skills.

Knowledge:

• Strong understanding of Agile, Scrum, Kanban, Lean, and product operating models.
• Strong understanding of Software Development Lifecycle (SDLC).

Experience:

• Minimum 8 years of Agile delivery, program management, product delivery, or related experience.
• Minimum 5 years as an Agile Coach, Scrum Master, Delivery Lead, Program Manager, or similar role.
• Experience leading multiple Agile teams and cross-functional initiatives.

Education, Certification and Licenses:

• Bachelor's degree or equivalent experience.
• Candidates must hold at least one of the following:
  • Certified ScrumMaster (CSM)
  • Professional Scrum Master (PSM)
  • SAFe Scrum Master (SSM)
  • SAFe Agilist (SA)
  • PgMP – Program Management Professional (PgMP)
  • PMP – Project Management Professional (PMP)
  • PMI-RMP – PMI Risk Management Professional (PMI-RMP)
  • PMI-PBA – PMI Professional in Business Analysis (PMI-PBA)
  • PMITS – Project Management in IT Security (PMITS)
  • PMI-ACP – PMI Agile Certified Professional (PMI-ACP)
  • CAPM – Certified Associate in Project Management (CAPM)
  • ICP - ICAgile Professional (ICP)

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds.

Location:

• This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays in Harrisburg, PA.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.