Manager, Ticket Operations

Job Details: Job Location: Omaha Storm Chasers - Papillion, NE, Salary Range: Undisclosed, About the Omaha Storm Chasers:

The Omaha Storm Chasers, Triple-A affiliate of the Kansas City Royals, deliver top-tier baseball at Werner Park in Papillion, Nebraska. With multiple championships and a strong commitment to player development, the Storm Chasers provide an exciting and fan-friendly experience. The team continues to be a central part of the Omaha-area sports community. As part of Diamond Baseball Holdings (DBH), the Storm Chasers are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

The Ticket Operations Manager will manage all aspects of ticket operations, ticket printing, ticket fulfillment, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting. The Ticket Operations Manager will work closely with the Ticket Sales, Sponsorship and Marketing teams.

Essential Duties and Responsibilities

Lead the creation, development, and maintenance of ticketed events through team’s ticketing system: Tickets.com 
Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
Manage and maintain stadium seating inventory for all ticket types.
Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
Manage all game/event day box-office operations and staff.  
Serve as a point of contact for all ticket related questions and box office inquiries.
Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing.
Staff and support ticket operations and sales for stadium events when necessary. 
Fulfill approved ticket donation requests. 
Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
Train and incentivize gameday staff to upsell and provide positively amazing service. 
Serve as primary contact with Tickets.com and work closely with our representatives to fulfill tasks. 
Recruit, hire, and train game day staff and  interns

Qualifications: Qualifications:

Strong attention to detail, excellent communication skills, extensive customer service skills.
Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.
Extensive understanding of Tickets.com ProVenue or Archtics system required.
Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required.
Able to work independently and as an effective team member.
Strong oral and written communication, execution, and analytical skills.
Ability to motivate and maintain effective working relationships with staff and partners.

Experience Requirements: 

Bachelor’s Degree, Business or Sports Management preferred.
A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment.