Manager, Support Administration

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a manager to plan, organize and manage Service and Support Administration activities of the Cuyahoga DD, which includes oversight and implementation of SSA functions per OAC 5123:2-1-11 for individuals receiving services or who have planning needs. Assist with development and revision of Service and Support Administration Department policies, protocols and SA practice expectations.  The nature of work will include, but is not limited to the following:

• Develop and manage the delivery of Service and Support Administration (SSA) services to individuals needing such service.  Assist in the development and implementation of processes related to SSA work including service authorization and Medicaid waiver enrollment, and the quality review procedures for SSA functions.
• Provide coaching and direction to Support Administrators and Supervisors regarding situations or complaints in order to maximize positive outcomes and improve overall customer experience for those receiving SSA services from Cuyahoga DD.  Work directly with individuals, families, and team to resolve conflicts or challenging issues as needed.
• Hire, assign, train, supervise and evaluate Support Administrators and Support Administration Supervisors.  Implement performance standards and measures to assure compliance with rules and regulations governing delivery of SSA functions.  Oversee the evaluation of performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Review and synthesize information related to performance issues of Support Administrators, and make recommendations about progressive disciplinary actions.
• Assist in the organization, management and provision of information, training and technical assistance to Cuyahoga DD staff, providers, families and other interested parties on all topics and services within area of responsibility.
• Provide direction and oversight for the authorization of expenditures for HCBS Waiver services and locally funded to ensure fiscal responsibility via the DoDD Cost Projection Tool and Prior Authorization process. Provide guidance and direction to providers, Support Administrators and Supervisors regarding these processes and in line with the established hierarchy of funding.
• Provide direction to Supervisors and Support Administrators to problem-solve issue related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals.  Monitor supervisor responsibility for support administrator implementation of mandated protocols that assure health and safety such as MUI prevention plans, and monitoring / SA review.
• Work collaboratively with the SSA Management team to plan, develop and implement changes to practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan.
• Direct the project management of various agency and departmental initiatives, which involve formation and leadership of numerous work-groups or committees. 
• Provide direction to Support Administrators and Supervisors in the ongoing development of community capacity to support individuals and families through linkage to resources in the community and neighborhoods, including the development and implementation of consumer access to housing and living supports.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.
• Perform other duties as assigned.

PERSONAL CONTACTS: Frequent personal and email contact with Cuyahoga DD staff, service providers, DoDD, other agencies and individuals served and their families.

UNUSUAL WORKING CONDITIONS: Flexible Work schedule; some evening and weekend meetings.  Occasional travel in county and out of county

SUPERVISORY DUTIES:  Supervision of Support Administration Supervisors and Support Administrators.

SALARY:  The salary listed in the header is the base salary for all management positions in Pay Schedule F.  It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate.  Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints. 

BENEFITS:  The Cuyahoga County Board of DD is a mission-driven organization.  Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission.  We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees.   Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and so much more.  We also have a fantastic pension plan through the Ohio Public Employees Retirement System.  If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

Remote Work:  Our positions are not 100'% remote.  There is an onsite expectation for all of our management positions.  Although we may permit some remote work at home with a hybrid work schedule for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis.  Travel between our four locations in Parma, Cleveland, and Highland Hills, Ohio is required.  This position is based at our Donzella Administration building.  

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations.  We hope you choose to join our team!  

Qualifications

• Bachelor’s Degree in psychology, social work, special education or related field; Master’s Degree preferred.
• Five years of successful experience with programs for DD persons and their families.
• Minimum of two years of related supervisory experience or substantial professional experience in service coordination.
• Eligibility for State Department of DD certification required for the position with certification occurring within state statute time lines.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Application Deadline:  Open until filled.

Application Procedure:  

• All applicants must apply ONLINE. 
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Background Checks Disclosure:  All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired.  For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.