Manager, Partner Operations & Business Systems (Salesforce)

Manager, Partner Operations & Business Systems (Salesforce)
Remote - USA
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Role
We are looking for a Manager, Partner Operations & Business Systems to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications. You will own and evolve Zscaler’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Unifyr, Crossbeam, and related platforms. Sitting at the intersection of partner strategy, process design, and technology execution, you will partner closely with Channel Sales, Sales Operations, Partner Marketing, and Enablement to improve partner-facing and internal processes, drive adoption, and deliver measurable outcomes across key channel motions. The ideal candidate is a strategic thinker with a continuous improvement mindset and experience translating complex business needs into scalable, high-impact system capabilities.

What you’ll do (Role Expectations)
- Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models
- Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
- Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner
- Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams
- Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem

Who You Are (Success Profile)
- You thrive in ambiguity, finding comfort in building the path as you walk it and seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are customer-obsessed, building deep empathy for both internal and external customers and anchoring your decisions in solving their real-world problems from start to finish.
- You operate with urgency, understanding that speed and quality are not mutually exclusive, and bringing a relentless focus on execution and a bias for action to deliver high-impact results quickly.
- You think at scale, connecting your day-to-day work to the larger company mission while building solutions, processes, and teams that are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)
- 7+ years in Partner Ops, Sales Ops, Business Systems, RevOps, or Process Excellence roles, with ownership of GTM workflows and systems
- 2+ years managing and developing a team (direct and/or matrix), ideally 2–5 members, including experience setting priorities, coaching, and performance management
- 5+ years of hands-on Salesforce experience, including complex automation and data model understanding
- Demonstrated ability to set a roadmap, manage a portfolio of enhancements, and measure outcomes such as adoption, cycle time, partner satisfaction, and pipeline impact
- Demonstrated success in using automation and analytics to enhance partner processes

What Will Make You Stand Out (Preferred Qualifications)
- Experience with Crossbeam, Unifyr, or similar partner-related tools, and integrating them with Salesforce and PRM platforms
- Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools
- Deep passion for innovation and driving continuous improvement

Base Pay Range
$122,500 - $175,000 USD

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