Manager Outpatient Services

Overview

Leads and manages assigned behavioral health programs and teams across inpatient, outpatient, crisis, care coordination, and consult services at our Manchester and Independence locations. Oversees day-to-day operations, staffing, budgeting, and performance to achieve quality, safety, access, and experience goals. Develops, implements, and standardizes clinical and operational models; coordinates care across the continuum; and ensures effective resource utilization and fiscal stewardship. Drives performance improvement and compliance with regulatory and payer requirements, serving as a central liaison with internal departments and external partners. Coaches and develops staff, strengthens community and stakeholder relationships, and fosters a culture of collaboration, equity, and continuous improvement. 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Manages daily operations of assigned behavioral health programs to deliver high-quality, cost-effective services aligned with organizational goals and budgetary guidelines

Provides departmental leadership, direction, and support; establishes clear goals and objectives and monitors effectiveness

Oversees staffing activities including hiring, orientation, training, scheduling, performance evaluation, coaching, corrective action, and terminations in accordance with policies

Develops and implements departmental policies, procedures, and guidelines; promotes effective multidisciplinary teamwork and serves as an interdepartmental liaison

Maintains awareness of laws and regulations impacting behavioral health and transitions of care; recommends actions to ensure compliance

Monitors expenses and revenue; takes appropriate action to maintain control of financial resources and meet financial benchmarks

Resolves complex situations, such as patient complaints and crises, and represents the organization professionally

Creates an environment that promotes staff empowerment, personal and professional growth, and high productivityProvides clinical leadership by directing, coordinating, and delegating patient care to achieve optimal outcomes, allowing for flexibility

Collaborates with physicians and other health care team members to plan and monitor interdisciplinary care across the continuum

Oversees care coordination and discharge planning for complex patients; ensures timely, safe transitions to appropriate levels and locations of care

Remains competent and available to participate in patient care pertinent to clinical specialty and models a holistic approach

Reviews and reassigns patient assignments based on workload, continuity, and team member skill level

Promotes consistency in methods utilized by the team and supports behavioral health education for team members and stakeholdersAddresses and monitors length of stay, level of care changes, and medical necessity for compliance and effective resource utilization

Documents case management plans to reflect clinical needs, barriers to quality care, and transitions; pursues denials and referrals in a timely, legible manner

Collects, trends, analyzes, and reports data on patterns of care, avoidable delays, variances from pathways, and resource utilization

Applies knowledge of reimbursement processes to facilitate medical cost management and link clinical and financial aspects of care

Prepares for and participates in audits with payer sources; establishes procedures to meet contract requirements

Educates patients, families, staff, and physicians on benefits, levels of care, access, and financial considerations that affect transitionsImplements evidence-based practice strategies and leads continuous process improvement to enhance patient care and business operations

Monitors outcome measures, quality benchmarks, and employee/patient satisfaction; identifies gaps and executes improvement initiatives

Coordinates staff education, in-services, competencies, and specialized training to maintain high-quality care

Builds relationships within the community and coordinates with external resources to support client/patient care and system effectiveness

Summarizes insights from operations and stakeholder feedback to inform program enhancements and leadership decisions

Qualifications

Master’s degree in Social Work, Mental Health Counseling, Psychology, or a closely related behavioral health field; candidates actively pursuing a master’s may be considered with commitment to completion within 3 years, required 

3 years Clinical experience with demonstrated excellent results in improving performance, required2 years Experience working with the chronically mentally ill, required3 years prior experience in clinical counseling or management, preferred

Any of the following mental health license, required:

IA Lic Master Social Worker

IA Lic Independent Social Worker

IA Lic Marriage Family Therapist

IA Mental Health Counselor

·        Iowa Department of Health and Human Services (IADHHS)

IL Lic Master Social Worker

IL Lic Marriage Family TherapistIL Mental Health Counselor

·        Illinois Department of Financial and Professional Regulation (IDFPR)

WI Lic Marriage Family Therapist

·        Wisconsin Borad of MFT, PC & SW (WIMPSW)

Valid Drivers License, required

Vaild Iowa RN license, preferred

IA Certified Alcohol and Drug Counselor, preferred

·        Iowa Board of Certification (IOWABC)

IL Certified Alcohol and Drug Counselor, preferred

·        Illinois Alcohol and other Drug Abuse Professional Certifications (IAODAPCA)