MANAGER ON DUTY

Job DetailsLevel: ExperiencedJob Location: San Luis Obispo County YMCA - San Luis Obispo, CA 93401Position Type: Part TimeSalary Range: $18.58 - $21.00 HourlyBENEFITS THAT BENEFIT YOU

FREE YMCA Family Gym Membership and Program Discounts
Education Assistance Program Up To $1,500 per year 
YMCA Retirement Fund
Paid Sick Leave
Flexible Schedule

What does a Manager on Duty do?

Acts as the primary responder for member’s issues and concerns
Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
Engage members and manage and monitor recruitment and retention tracking and reporting
Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
Generate new prospective members through collaboration with Program Coordinator/Director
Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
Ensure knowledge of YMCA programs and assist with program enrollment
Follow check-in and service procedures
Follow cash management and receipting procedures
Handle telephone reception
Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
Stock work areas with forms and stationary supplies
Provides exceptional customer service and fosters connections with members
Participating and satisfactory completion of in-service trainings

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

#CIYMCAHIGH
Qualifications
Must be at least 18 years old
High school graduate/GED or equivalent
Previous customer service experience preferred
Complete required certifications within 60 days of hire
Complete all required Branch and Position specific trainings as required within two weeks of hire
Ability to obtain a criminal record clearance