Manager Nursing Services - Care Coordination

Overview

The Manager of Care Management provides leadership to care management staff to ensure efficient care coordination, effective operations, and quality improvement. The Care Management Manager leads the execution of the Integrated Care Management Strategy. This manager partners with Integrated Care Management leaders and cross continuum leaders and staff to support the ongoing development of a high performing organization. This individual will engage with clinical and operational leaders to coordinate care management programs to support sustainable achievement of the system’s Integrated Care Management objectives in support of the triple aim.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Integrated Care Management

• Collaborate with Integrated Care Management leaders to deploy the care management strategy
• Collaborate with UPC and UPH leaders to support care management efforts and connections across the care continuum.
• Provide guidance and content expertise regarding Integrated Care Management programs and services.
• Establish and maintain processes to support the efficient and effective delivery of care management services to achieve targeted outcomes.
• Utilize patient registry, stratification and other tools/reports to identify opportunities for improvement and innovation of care management strategies.
• Collaboratively develop targeted approaches to patient populations and work across UPC and UPH to connect care management approaches in the most efficient and effective manner
• Develop and maintain appropriate training and educational resources for care management in collaboration withIntegrated Care Management leadership.
• Communicate progress with care management strategies to key stakeholders.

Management

• Directly mentors and coaches the care managers and social workers as assigned.
• Responsible for recruitment of top talent to meet program needs.
• Ensures all team members are oriented and appropriately trained.
• Implements effective performance management and staff development processes.
• Establishes effective mechanisms of communication with staff and key stakeholders to foster an environment of openness, trust, and teamwork.
• Addresses performance issues in a timely manner and according to UnityPoint Health Policies in partnership with Human Resources.
• Assists in the annual budget process.
• Analyzes and approves staff expenditures within budget parameters.
• Provide leadership and direction that ensures top of licensure duties for care management team members.

Quality Assurance and improvement

• Assists in establishing care management Integrated Care Management metrics
• Conducts regular operational performance analyses and engages in continuous quality and productivity improvement to promote achievement of care management objectives in support of the triple aim
• Assist with the development of education and communication related to metrics and performance improvement opportunities for care management/population health initiatives.
• Partner with leaders across the continuum and health providers to identify obstacles to performance improvement and assigns resources to address them as appropriate.

Qualifications

Education:

• Graduate of an accredited school of nursing or IA Board of Nursing approved nursing program. 

License(s)/Certification(s):

• Current licensure in good standing to practice as a Registered Nurse in Iowa 

Experience:

• 1 year clinical supervisory experience

Other: 

• Level 2; Light Work:  Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Requires walking or standing to a significant degree, pushing or pulling arm or leg controls or maintaining a production rate pace.  Light work requires physical exertion of forces greater than that of sedentary work.

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