Manager, MES Service Owner

Job Details: Level: Management, Job Location: South Carolina - Piedmont , SC, Salary Range: $119597.00 - $152486.00Salary, Job Shift: Day/1st Shift, JOB SUMMARY:

MES Service Owner is to lead the stabilization, governance, and ongoing operations of the DELMIA Apriso platform. This role is accountable for ensuring reliable production performance, driving structured incidents and change management processes, and governing system enhancements delivered by external partners.

Acting as the central point of coordination between business stakeholders, IT, and system integrators, the MES Service Owner translates business needs into prioritized, controlled system changes while maintaining strict oversight of release management and production risk. The role owns end-to-end operational accountability for the MES environment, including incident resolution, change control, and integration stability with SAP and other enterprise systems.

This is a non-development role focused on operational leadership, vendor governance, and continuous improvement, with the objective of establishing a scalable, internally controlled MES (manufacturing execution system) operating model and ensuring long-term system stability and business confidence.

PRINCIPAL DUTIES & RESPONSIBILITIES

Own and oversee release planning across Development, Test, and Production environments, ensuring coordinated and controlled progression of changes through the delivery lifecycle. Govern environment promotions and approve production deployments in alignment with established standards and business readiness. Define, implement, and enforce change control procedures to maintain system integrity, while ensuring all configuration changes are thoroughly documented and traceable. Proactively manage and mitigate deployment risks to safeguard production stability and minimize business disruption.
Serve as the primary liaison between business stakeholders and external development partners, ensuring clear alignment on change requests (CRs) and delivery expectations. Translate business needs into well-defined functional specifications and facilitate prioritization discussions based on business value and operational impact. Review and validate vendor-provided technical estimates to ensure accuracy and feasibility, while coordinating user acceptance testing and securing formal approvals. Maintain end-to-end governance of the CR lifecycle by ensuring all requests are properly documented, traceable, and aligned with release planning and deployment schedules.
Own end-to-end incident management for the DELMIA Apriso platform, ensuring timely identification, escalation, and resolution of production issues. Establish and enforce standardized incident severity classification and response protocols, while leading initial impact assessments and coordinating cross-functional resolution efforts with internal teams and external vendors. Drive proactive monitoring and structured response processes to maintain system stability and prevent business-critical outages. Oversee the management and support of MES-related hardware, including PCs, printers, scanners, and labeling equipment, to ensure seamless shop floor operations. Provide clear, structured incident reporting and root cause analysis to IT leadership and business stakeholders, highlighting trends, risks, and continuous improvement opportunities.
Lead impact analysis for all SAP and system integration changes, assessing downstream effects on the DELMIA Apriso platform and related enterprise systems. Coordinate cross-functional issue triage and resolution across SAP, Apriso, and other integrated system teams to ensure timely and effective problem management. Maintain comprehensive documentation of interfaces, data flows, and system dependencies to support operational transparency, risk mitigation, and informed decision-making.
Govern external system integrators delivering DELMIA Apriso enhancements, ensuring alignment with business requirements and organizational standards. Review and validate proposed solution designs for accuracy, feasibility, and value, while actively monitoring delivery quality, timelines, and cost performance. Identify and escalate delivery risks or performance issues as needed to protect project outcomes and system stability. Drive knowledge transfer and capability building within the internal team to progressively reduce long-term dependency on external vendors.
Performs miscellaneous job-related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director, IT Operations and Infrastructure

Qualifications: EDUCATION, EXPERIENCE & TRAINING

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
5+ years of experience in enterprise application support, operations, or application ownership roles.
Hands-on experience with MES, ERP, or other large-scale manufacturing systems.
Demonstrated experience managing external system integrators or third-party vendors.
Proven track record in structured change management and release governance processes.
Working knowledge of MES platforms, with DELMIA Apriso experience strongly preferred.
Understanding of shop floor hardware and operational devices, including printers, scanners, PCs, and labeling systems.
Familiarity with multi-environment release management (Development, Test, Production).

Ability to interpret and work with both functional and technical documentation.
Direct experience with DELMIA Apriso.

Experience in manufacturing environments.
Experience leading system stabilization phases after ERP/MES Go-Live.

KNOWLEDGE

Knowledge of ITIL-based incident management processes
Strong requirement translation capability (business-to-technical)
Excellent prioritization and decision-making skills
Ability to communicate clearly with both business and technical stakeholders
Structured problem-solving and analytical mindset
Comfortable operating in a post–Go-Live stabilization environment

SKILLS & ABILITIES

Excellent written and oral communication and presentation skills
Ability to organize and motivate people to accomplish goals while creating a sense of order and direction
Ability to identify actions necessary to complete tasks and obtain results; technology and vendor decision making abilities
Ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames; effectively execute tasks in a high-pressure, multi-tasking environment
Ability to interact with others in a positive manner, speak the language of both technical professional and business leader, present complex technical ideas using business savvy and user-friendly language
Ability to affect others’ actions, decisions, opinions, or thinking; lead outsourced vendors and managed services
Ability to readily modify, respond to, and integrate change with minimal resistance
Exceptional analytical, conceptual, and problem-solving abilities

PHYSICAL STANDARDS

The employee must be able to access, enter, and retrieve data using a computer.  This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.

MANAGEMENT ACCOUNTABILITIES

Champions a culture of safety by ensuring all operations are conducted in full compliance with safety policies, procedures, and regulatory requirements. Promotes accountability and continuous improvement in safety practices at all levels.
Interprets and executes policies that typically affect subordinate organizational units.
Recommends modifications to operating policies.
Responsible for managing staff function or heads a centralized functional activity.
Accomplishes results through lower levels of supervision or through experienced levels of employees who exercise significant latitude and independence in their assignments.
Monitors work operations on a daily basis and actively assists or provides direction to subordinates as required.
May perform ongoing tasks of organizational units.
Frequent contacts with inter-organizational and outside customer representatives at various management levels concerning operations or scheduling of specific phases of projects.
Conducts briefings and participates in technical meetings for internal and external representatives concerning specific operations.

PAY SCALE

The pay scale for this position is between $119,597 and $152,486. The actual compensation will be determined based on experience and other factors permitted by law.

Exceptional Perks That Go Beyond the Basics
Join a workplace that invests in your well-being—mind, body, and future:

Comprehensive Health Coverage
Medical, dental, vision, and fertility benefits to support you through every stage of life
Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
Generous Time Off
Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
Smart Retirement Planning
Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
Peace of Mind
Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you
Wellness Program
Access a variety of tools and resources designed to support your physical and mental well-being
Tuition Reimbursement
Pursue continued education with financial support for job-related coursework, degree programs, and professional growth
Exclusive Employee Discounts
Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more