Manager, Market Operations

ROLE OVERVIEW

SunCentral is seeking an experienced and highly motivated Manager, Market Operations, to drive the community solar Subscription to Cash (STC) revenue cycle for select community solar markets within our RevOps department. This role requires a solid understanding of community solar best practices, a proven ability to deliver high-quality business results, exceptional attention to detail, and strong communication skills. The ideal candidate will bring an entrepreneurial mindset and a proactive approach to learning, ensuring continuous improvement in driving revenue growth, operational efficiency and customer satisfaction.

As Manager, Market Operations, you will play a crucial role in optimizing subscription origination, subscription management, utility partnerships, customer experience and SunCentral platform development, while also identifying opportunities to enhance efficiency, streamline processes and ensure high-quality outcomes. You’ll work closely with multifunctional project teams to manage and drive community solar subscription revenue for Pivot Energy and our clients. In this capacity, you'll be responsible for adhering to standard operating procedures, managing people and client relationships, reporting business results, escalating issues, proposing solutions and supporting other projects as assigned by your manager.

This position requires an individual who is business focused, customer-centric, process-oriented, data-driven, and capable of balancing multiple priorities in a fast-paced environment.

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PRIMARY RESPONSIBILITIES

• Lead and manage an assigned team of community solar associates for select community solar markets and clients.
• Develop go-to-market strategies to originate and manage high-quality community solar subscriptions at scale.
• Define community solar subscription offerings for assigned markets including eligibility, underwriting and commercial terms.
• Oversee subscription management, project and utility data and risk management practices to optimize revenue, minimize attrition, ensure program compliance and adhere to related financing covenants.
• Collaborate effectively across Pivot to drive revenue and optimize our community solar subscription to cash revenue cycle.
• Manage third-party client relationships and related community solar subscription service agreements including commercial terms, statements of work, pricing and invoicing.
• Educate internal and external stakeholders on community solar subscription market dynamics, program opportunities, operational planning considerations and risks.
• Cultivate a high-performing, collaborative and results-driven team culture.

REQUIRED COMPETENCIES

• 2+ years of leadership experience in the community solar industry.
• Proven business management, people management, organizational development, and communications skills.
• Demonstrated ability to improve processes, troubleshoot, implement solutions and deliver high-quality business results.
• Exceptional interpersonal skills with an aptitude for building trust and rapport.
• Naturally curious, self-directed, and able to work autonomously to consistently meet deadlines.
• Highly proficient with MSOffice, SalesForce, AI and data analytics tools.
• Aligned with Pivot’s values: kindness, empathy, integrity, professionalism, balance, impact, and determination.  
• Bachelor's degree; Master’s degree, preferred.

\n$90,000 - $130,000 a year

COMPENSATION & BENEFITS

The estimated base salary range for this position is $90,000 - $130,000, depending on relevant experience, along with eligibility for the company's substantial bonus plan, with the target bonus based on role.

Pivot Energy provides a great work experience for all employees, placing an emphasis on company culture, and a focus on our people. To that end, Pivot offers an outstanding benefits package that includes:

• Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company
• Four weeks of vacation in year 1, with increasing vacation accrual rates based on work anniversary date
• Company paid life insurance and short- & long-term disability coverage
• Generous parental leave
• 401(k) matching (after vesting period)
• Work from home stipend for new employees
• Public transit reimbursement
• PTO for volunteering in the community
• Charitable donation matching up to $500/year
• Professional development and educational reimbursements

A complete list of all the benefits Pivot offers may be provided upon request.

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Recruitment Agency Notice:

We appreciate your interest in partnering with us; however, we are not seeking recruitment agency support for this role.

ABOUT PIVOT

Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects that help decarbonize our nation’s electricity, increase equitable access to clean energy for local communities, and provide real cost-savings to American businesses and

families.

We are fiercely dedicated to accelerating the rapid transition taking place in the energy industry to a more decentralized and cleaner approach to power generation. We are committed to positively contributing to the local communities and people we serve with more than clean energy. We believe global warming poses an existential threat to our planet and that we have a responsibility to help mitigate the threat. Our portfolio includes projects that reduce energy burden for income-limited families, create workforce pathways for under-represented groups within the solar industry, and include robust community investment opportunities.

As a Certified B Corporation and one of Denver’s “Best Places to Work”, we believe that company success is driven by a healthy environment, thriving society, and workplace where all individuals are respected. We evaluate every internal decision on environmental, social, and governance (ESG) factors to determine if our actions will result in a net positive impact on the community, our employees, customers, shareholders, and the environment. Learn more in our annual ESG Report.

At Pivot, our core values guide our work internally and externally:

·       Impact – We hold ourselves accountable to having a measurable impact on our people, communities, and the planet

·       Balance – Put family first; work hard/have fun

·       Determination – Find ways to be successful no matter how difficult the challenge

·       Professionalism – Impress everyone we touch, be a team player

·       Honesty – Be truthful and transparent, externally and internally

·       Kindness – Create an environment where kindness, empathy, and vulnerability are embraced

DIVERSITY, EQUITY, INCLUSION and JUSTICE STATEMENT

At Pivot, we are proactively developing and maintaining an inclusive culture, rooted in mutual respect, that supports a workforce of different generations, races, gender identities, sexual orientations, ability statuses, religions, and cultures to work collaboratively together for greater impact. We seek to build a team that invests in relationship building, celebrates each other’s successes, and makes space for the unique contributions and working styles people bring into Pivot. 

Pivot invests in company-wide trainings, assessments, and programs to advance internal inclusion and equity practices, such as employee allyship building, cross-cultural communications, and equitable hiring and management protocols to increasingly recognize bias and ensure mutual respect and belonging.

EEO STATEMENT

Pivot Energy is an Equal Opportunity Employer and is committed to increasing the diversity of its workforce. We actively work to cultivate an inclusive culture that welcomes, empowers, and enables equitable career growth for employees regardless of background.