Manager, Managed Cloud Operations

Manager, Managed Cloud Operations- Hybrid, Cary, NC 

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If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job  

The Managed Cloud Services team is looking for an experienced Technical Operations Manager to lead a highly skilled technical team responsible for supporting SAS customer environments in the cloud. This role is accountable for service reliability, operational execution, process improvement, and people leadership across complex enterprise environments. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. We need your tenacious and energetic leadership to fuel our success! 

As a Manager, Managed Cloud Operations, you will:  

• Lead operational execution across customer environments, ensuring priorities, escalations, and service commitments are managed effectively. 
• Partner with customer-facing, engineering, security, and service delivery teams to improve service quality and operational outcomes. 
• Drive consistent execution of ITSM processes, including incident, problem, change, escalation, and continuous service improvement practices. 
• Act as a key operational interface between technical teams, service delivery teams, engineering, and leadership. 
• Coordinate cross-functional efforts during major incidents and strategic customer initiatives. 
• Participate in customer-facing operational reviews and escalation discussions. 
• Translate technical findings into clear business and customer impacts. 
• Develop team capability through coaching, career development, performance management, and technical growth planning.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.  

Required qualifications:   

• US Citizen required. 

• 8+ years of experience in IT, application support, and/or technical consulting including: 

• 5 years of experience in a leadership role with 2 years in a formal management role. 

• Bachelor’s degree in computer science, information systems, or related field. 
• Experience with Linux. 

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.  

Preferred qualifications:  

• Experience with SAS systems or SAS programming. 

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World-class benefits   

Highlights include... 

• Comprehensive medical, prescription, dental and vision plans.  
• Medical plan options include:
  • PPO with low annual deductible and copays.  
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).  
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!  
• An industry-leading 401k plan.  
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.  
• Volunteer Time Off, parental leave and unlimited paid sick days.  
• Generous childcare benefits for all full-time employees. 

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information 

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected]. 

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