Manager Customer Accounts- Pet Specialty

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!

Reports To: Sales Director

Position Summary

The Manager, Customer Account – Pet Specialty – Drug & Grocery position manages and expands revenue and distribution at designated customer accounts and markets. Acting as the main point of contact with customers and distributors, this role ensures that company offerings meet customer needs. The manager focuses on generating profitable growth through impactful storytelling and skilled negotiation, supporting PetAg’s commercial strategies. 

Compensation & Benefits 

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) 
• Competitive base salary with performance-based bonus opportunity 
• Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance 
• Generous paid time off, paid holidays, and parental leave 
• Fitness and tuition reimbursement programs 

Essential Duties & Responsibilities

• Achieve or exceed sales targets across assigned product lines by growing and expanding the existing customer base within designated channels. 
• Serve as a technical expert by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines. 
• Develop and execute channel-specific selling strategies that drive sustainable top-line revenue growth across assigned customer landscape. 
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. 
• Develop and deliver advanced go-to-market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. 
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. 
• Demonstrate top-tier leadership behaviors by acting with an ownership mindset and accountability for results. 
• Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans. 
• Exhibit expert-level negotiation and relationship-building skills to drive mutually beneficial partnerships with customers. 
• Perform additional duties assigned to support business objectives. 

Safety Responsibilities: 

• Follow all company safety policies and procedures. 
• Participate in required safety training. 
• Report unsafe conditions, near misses, and incidents promptly. 

Required Qualifications

• Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. 
• Experience: 
  • 3–5 years of progressive sales experience within the animal health, pet, or related industry. 
  • 1 years of headquarters (HQ) responsibility supporting key Pet Specialty customers is preferred.   
• Omnichannel Expertise: Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels. 
• Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Ownership of joint business planning. 
• Financial Acumen: Strong financial acumen, including forecasting, trade optimization, ROI analysis, and P&L management. Syndicated data analysis along with promotion and performance tracking. 
• Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently.  
• Merchandising Experience: Experience with assortment planning, merchandising, category reviews, line reviews, and promotional planning 
• Communication Skills: Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities. 
• Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. 
• Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. 
• Travel: Willingness and ability to travel extensively, with expected travel ranging from 25%–50%. 

Work Environment & Culture 

PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. 

Equal Opportunity Employer 

PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. 

Ready to Apply? 

If you're passionate about developing channel-specific sales strategies, delivering impactful go-to-market plans, and executing merchandising, assortment, and promotional planning within Pet Specialty channels, we'd love to hear from you. 

Apply today to join an employee-owned organization committed to shared success, innovation, and long-term growth through employee ownership. 

The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.

The estimated pay range for this role is $92,700 Min to $139,050 Max per year.

Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role.

PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.)

Medical Insurance

We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options.

Dental Insurance

Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. 

Vision Insurance

Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan.

Life Insurance with Accidental Death & Dismemberment (AD&D)

We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age.

Short- and Long-term Disability

Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month.

Employee Assistance Program (EAP)

EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals.

Flexible Spending Account (FSA)

Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited.

Pet Insurance

We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA.

Paid Holidays & Paid Time Off (PTO)

Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service.

Employee Stock Ownership Plan (ESOP)

We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement!

401(k) Retirement Savings Plan

Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule.

Fitness Reimbursement

We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships.

William Everett & Mary Ellen Mealman Scholarship Fund

Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities.  

Tuition Reimbursement

After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies.

Parental Leave

Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

Please see our CCPA disclosure for more information.

Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the E-Verify Website.