Manager, Community Relations

Job Details: Job Location: Albuquerque Isotopes - Albuquerque, NM, Salary Range: Undisclosed, About Diamond Baseball Holdings

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level. 

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

About the Albuquerque Isotopes:

The Albuquerque Isotopes, Triple-A affiliate of the Colorado Rockies, bring exciting baseball and family fun to the beautiful Rio Grande Credit Union Field at Isotopes Park. Named after the iconic team from The Simpsons, the Isotopes embrace Albuquerque’s unique charm while showcasing top-tier talent and creating a family-friendly atmosphere. The Albuquerque Isotopes are a proud member of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.

Position Overview:  

The Albuquerque Isotopes are actively seeking a Community Relations Manager to join our highly dynamic front office team. We are looking for an individual who is passionate about building and maintaining relationships between our organization and the local community. We believe that our community involvement is a vital part of the team’s overall success on and off the field. This position will be responsible for managing the team’s community partner relationships and maintaining and developing programs and initiatives that contribute to the community outreach goals of the organization. This individual will work in collaboration with the community, corporate partners and all internal departments to further promote the club’s strategies to assist in growing our visibility and brand.  The individual in this position is expected not only to be exceptional in regard to organization, communication and planning, but also to deliver an outstanding experience to our community and establish a positive experience with the overall organization.  This is an exempt position reporting under the direction of the Manager of Public Relations.

Essential Duties and Responsibilities:

Lead, implement and foster all community-based programs including but not limited to: Club Read, Take You Out to the Ball Game, Charity Banners, Youth Skills Clinics, Orbit’s Kids Crew, Mascot and Player Appearance requests and schedule other staff to represent the club at various volunteer and speaking events
Hire, train, supervise and schedule Mascot performers and escorts to participate in community appearances and manage performers during all Isotopes home games
Manage budgets and track community department expenses
 
Support corporate partnership efforts through cause-related marketing and community tie-ins
 
Schedule and serve as a team representative at community events and ensure the organization has an appropriate level of involvement at local events
Coordinate staff volunteer opportunities in the community, in-park, and at games/events
Develop and schedule community appearances and volunteer opportunities for Isotopes players and field staff
Coordinate speaking engagements through the Isotopes Speakers Bureau; manage all incoming requests and schedule accordingly
Partner with the ticketing team to develop fundraising opportunities for local groups
 
Partner with the public relations team to ensure Community website pages are updated
 
Maintain and ensure the overall quality and care of Mascot suits, props and accessories
Manage the mascot’s Facebook and Instagram accounts
Actively engage and create relationships with key community partners, leaders and organizations to enrich and develop community programs
Manage and maintain a maintenance schedule for community van
Coordinate and conduct ballpark tours, delegate to appropriate parties as necessary
Manage all community donation requests
Game duties may include assisting with pre-game ceremonies, on-field promotions and coordinating entertainment acts
 
Help plan and execute theme nights to help drive business goals and creativity
 
Complete other duties as assigned including tarp pulls and game duties
 
Assist with all non-baseball events to include contract negotiations, pre-event planning, food and beverage planning, staffing, load-in/out and overall event execution

Qualifications: Knowledge and Skill Requirements: 

Bachelor’s Degree in Sports Marketing, Business Administration, Journalism, Mass Communication or related field preferred
Background in community relations, public service, or the sports industry preferred
 
Proven written and verbal communication skills, strong conflict resolution, communication, and interpersonal skills
Demonstrated ability to lead, organize, and motivate teams
Attention to detail and ability to prioritize and manage multiple projects
Proficiency in Microsoft Office Suite and general technical
Music, video editing and event production experience are a plus
Valid driver’s license and ability to drive for organizational business
Ability to work variable long hours including nights, weekends and holidays