Manager, Client Operations

Job Description:

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - VIRTUAL - US New Mexico 

Division: Solutions 
Job Posting Title: Manager, Client Operations 
Time Type: Full Time

Summary
The Manager, Client Operations Manager is responsible for managing indicated client site and ensuring that inventory management is proactively coordinated, planned, managed and delivered in accordance with DSV IMS guidelines & the Customer Scope of Work. The Manager, Client Operations Manager is tied to a single Customer Scope of Work and reports to the US Operations Manager. This Position plays a primary role to make sure that the specified client site receives the highest quality of Inventory Management Service.

Duties and Responsibilities
•    Supervision of planners and customer service specialists including back-up duties, vacation or time off coverage
•    Meets with other Site Leads and Operations Managers to share best practices and develop new methodologies
•    Publishes and reviews operational metrics to contribute to real-time decision making
•    Performs planning activities including material  & consumption analysis, purchase request generation & coordination / communications with Tool Owner
•    Assists in the continued development of the disposition of obsolescence risk process
•    Facilitates sharing of global inventory between sites through transfers and global blanket orders
•    Performs other related duties as assigned

Educational background / Work experience
•    Bachelor's degree from an accredited college in a related discipline with 3 years of professional experience required or equivalent combination of education and work experience. 
•    Five (5) years of supply chain related work experience (inventory planning or purchasing)
•    Three (3) years of professional leadership experience with direct report responsibility 

Skills & Competencies
•    Excellent organizational and time management skills
•    Strong leadership and team management abilities
•    Excellent verbal and written communication skills
•    Attention to detail and accuracy
•    Strong understanding of ERP systems (Priority)
•    Proficiency in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities
•    Strong leadership skills
•    Be able to work in tandem with team members and foster a cooperative work environment
•    Effective oral & written communications skills
•    Strong analytical skills with focus on critical thinking and business process management 
•    Self-motivated, energetic, and able to perform with little supervision
•    Flexibility & ability to succeed in an unstructured, evolving environment
•    Strong customer service (external & internal customers) and interpersonal skills
•    Experience managing projects in a customer facing environment

Preferred Qualifications
•    3-5 years of experience in a production control and inventory environment
•    ISO and Aerospace environment background
•    Working knowledge of business processes including consignment and VMI

Language Skills
•    Fluent in English (written and spoken)

Computer Literacy
•    Proficient in Microsoft Office Suite and other relevant software

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $78,500 – $117,000/ Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.