Maintenance Technician

Job Details: Job Location: Pinehurst Office - West End, NC, Salary Range: $32.00 - $38.00, Maintenance Technician | Ripple Fiber

We are seeking a dedicated Maintenance Technician to join our team in our Eastern market (Dunn, Erwin, Nashville and Williamston..

About Ripple Fiber 

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. 

We believe the biggest wave starts as a ripple. 

About our culture 

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 

About the role

This role involves advanced troubleshooting of optical fiber networks, including FTTH XGS-PON systems, as well as WiFi optimization. You will be responsible for maintaining and repairing outside plant fiber optic infrastructure, spanning from Customer Premises Equipment (CPE) to Optical Line Terminals (OLT). Your work will be critical in delivering fast, reliable internet service to our customers.

Responsibilities:

Dive into maintaining and fixing OSP fiber optic systems (aerial, underground, handholes, splice enclosures) with expert guidance.
Learn to locate and repair fiber faults using cool tools like OTDR, power meters, and visual fault locators.
Perform routine inspections and preventive maintenance to keep our network running smoothly.
Splice, terminate, and test fiber optic cables.
Keep detailed records of work (splicing diagrams, OTDR traces, maintenance logs) to stay organized.
Audit fiber routes and update GIS/plant documentation to keep our systems up to date.
Diagnosing and fixing issues across XGS-PON networks (from CPE to OLT) through hands-on training.
Monitor bandwidth, spot congestion, and tackle signal issues to keep connections blazing fast.
Configuring, replacing, or reprovisioning ONT’s.
Troubleshoot WiFi issues (coverage, interference, device limits) using tools like WiFi analyzers, iPerf, and Ookla.
Learn to optimize routers, channels, and settings (2.4GHz, 5GHz, WiFi 6) to boost performance.
Solve customer speed complaints by testing throughput and finding bottlenecks (CPE, wiring, or OLT).
Educate customers on WiFi best practices to make their internet experience awesome.

Qualifications:

1-2 years of experience in any technical fieldwork (OSP/ISP or similar).
Basic knowledge of fiber networks or WiFi 
Familiarity with tools like OTDR, fusion splicers, or bandwidth testers (or eagerness to learn them).
Curiosity about TCP/IP, IP addressing, and tools like NetSpot, iPerf, or Ookla.
Certifications (preferred but not required).

FOA Certified Fiber Optic Technician (CFOT) or similar.
OSHA or safety certifications for OSP work.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. 

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
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