Maintenance Supervisor, Residential

Overview

The Maintenance Supervisor is responsible for maintaining the physical integrity of the community and leading the maintenance team. In this role, the Maintenance Supervisor and their team will respond to all resident maintenance requests in a timely fashion. In addition, the Maintenance Supervisor will partner with the Property Manager and leasing team to ensure excellent move in, move out and provide an enjoyable experience for our residents. 

Responsibilities

• Manage and delegate resident service requests as received via electronic system
• Schedule on call rotation and assist with service as needed
• Oversee and inspect the work performed by other technicians
• Maintain accurate records for preventative maintenance, service requests, make ready status 
• Maintain maintenance budget
• Maintain inventory
• Keep all safety materials current and readily available. Remain aware of the condition of the physical property. Conduct business in accordance to all policies/procedures and all state/federal laws (ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc)
• Diagnose and assist with routine maintenance or repair, as needed, involving the following on a daily basis:
• Electrical and plumbing
• A/C and heating systems
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, and flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans
• Shutters, doors, cabinets, windows, sliding glass doors, door locks etc.
• Boiler, gas and electric

Qualifications

• High school diploma or GED equivalent required.
• 5+ years’ experience in maintenance property management 
• NAA CAMT and EPA Universal Certifications Required
• CPO Certifications Preferred
• Willingness to earn future designations.
• Strong verbal and written communication skills.
• Experience adhering to budgets and managing costs.
• Demonstrated experience in leading and motivating team.
• Ability to work with third-party vendors.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and manner at all times.
• May be required to work extended periods of time without relief, when responding to priority/emergency situations.
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver’s license.
• This position requires rotating on-call, including nights, weekends, and holidays. 

Total Rewards

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group’s benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup. 

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.