Main Desk Lead Receptionist/Dispatcher

Job Details: Job Location: Sawgrass - Ponte Vedra Beach, FL, Salary Range: Undisclosed, At Vicar's Landing, first impressions matter—and our Main Desk Lead Receptionist/Dispatcher helps set the tone for the exceptional experience our residents, visitors, and team members enjoy every day.

In this unique role, you'll serve as the central hub of communication for our Security and Transportation departments, coordinating transportation requests, supporting security operations, and providing outstanding customer service. Whether you're helping a resident schedule a ride, dispatching a driver, responding to an urgent situation, or greeting a visitor with a smile, you'll play an important part in keeping our campus running smoothly.

If you're organized, customer-focused, and thrive in a fast-paced environment where no two days are alike, we'd love to meet you!

What You'll Do

 Front Desk & Member Services

Serve as the primary point of contact for residents, visitors, team members, and vendors
Greet guests and members in a warm, professional, and welcoming manner
Answer, screen, and route incoming phone calls and radio communications
Assist residents with transportation requests, community information, and general inquiries
Maintain visitor access procedures and support front desk security protocols
Monitor emergency communication systems and respond appropriately when needed
Maintain a professional, organized, and welcoming reception area

Transportation Coordination & Dispatch

Coordinate and dispatch transportation services, golf cart rides, and community vehicle requests
Schedule bus trips, airport transportation, appointments, and resident outings
Monitor vehicle availability and driver assignments to ensure efficient service
Communicate schedule updates, route changes, and special transportation needs
Track field personnel and service requests while maintaining real-time operational awareness

Security & Emergency Response Support

Monitor alarm systems, communication systems, and emergency notification platforms
Dispatch security personnel and coordinate responses when needed
Assist with emergency communications and notifications during urgent situations
Escalate critical incidents and emergencies to appropriate leadership teams
Support efforts to maintain a safe and secure environment for residents and staff

Administrative Support

Maintain transportation schedules, security logs, and operational records
Create work orders and service requests as needed
Keep member and employee contact information current and accurate
Assist with timekeeping, reporting, and compliance documentation
Issue key fobs, RFID devices, and other access credentials accurately
Maintain confidentiality of resident, employee, and operational information

What Makes You a Great Fit:
You genuinely enjoy helping people and providing exceptional customer service
You remain calm and professional during busy or high-priority situations
You're highly organized and can manage multiple tasks at once
You communicate clearly and confidently with residents, team members, and leadership
You enjoy problem-solving and finding solutions quickly
You thrive in an environment where every day brings something different

Skills You Need

Must Have Skills

High school diploma or GED
Strong customer service and communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Proficiency with computers, Microsoft Office, phones, radios, and scheduling systems
Strong organizational skills and attention to detail
Ability to maintain confidentiality and professionalism
Ability to follow established procedures and emergency protocols

Nice to Have Skills

Previous receptionist, dispatcher, transportation coordinator, or security operations experience
Experience working in senior living, hospitality, healthcare, or customer service environments
Familiarity with dispatch software, GPS tracking systems, or scheduling platforms
Experience handling multiple phone lines and high call volumes
Knowledge of security operations or emergency response procedures

How You'll Grow Here

In your first 12–24 months, you'll have opportunities to:

Develop expertise in transportation logistics and operational coordination
Build relationships with residents, families, and team members throughout the community
Learn security dispatch and emergency communication procedures
Expand your administrative and customer service skills
Explore advancement opportunities within Security, Transportation, or Community Operations

Compensation & Benefits

Competitive Pay – Based on experience and qualifications

Additional Perks at Vicar's Landing

Holiday bonus opportunities
Scholarship and career development programs
Free daily meals
Employee recognition programs
Supportive leadership team
Opportunities for internal growth and advancement

Benefits Snapshot

Health, dental, and vision coverage
Retirement savings plan
Paid time off
Employee wellness resources
A welcoming culture built on teamwork, service, and respect

Why Vicar's Landing?

At Vicar's Landing, we're more than a workplace—we're a community. Every team member contributes to creating an exceptional experience for our residents, and our Main Desk Lead Receptionist/Dispatchers are at the center of it all.

You'll have the opportunity to build meaningful relationships, solve problems, support residents, and help keep our campus safe and connected. Your work will make a difference every day, and you'll be part of a team that values professionalism, collaboration, and service excellence.

If you're looking for a role where you can stay engaged, help others, and be an important part of a thriving senior living community, we'd love to welcome you to Vicar's Landing!