External porter

Job Details: Job Location: Virginia Hospital Center - Arlington, VA, Education Level: High School, Salary Range: $17.50 - $18.00Hourly, Travel Percentage: None, Job Shift: Day, Main Ambassador 

Employee Type: Full-Time 

Job Type: Hospitality/Healthcare 

Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field 

Job Summary 

The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times. 

Key Responsibilities 

Greet all patients, visitors, and staff entering the facility in a warm and professional manner 

Provide directions and escort assistance as needed to various hospital departments 

Assist with check-in processes or access control when required 

Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment 

Offer wheelchair assistance or coordinate patient transport when needed and trained to do so 

Communicate with hospital departments and MHS leadership to relay updates or issues 

Report any irregularities, safety concerns, or unusual activity promptly 

Uphold HIPAA and facility privacy standards at all times 

Maintain knowledge of hospital layout, departments, and visitor policies 

Perform other duties as assigned 

Qualifications: Qualifications and Requirements 

High School Diploma/GED 

6+ months of experience in a customer-facing or healthcare role preferred 

Must be able to work legally in the United States 

Must pass background and drug screenings 

Strong communication and interpersonal skills 

Reliable, friendly, and professional demeanor 

Required to meet immunization or health screening requirements 

Able to speak, read, and write English fluently 

Physical Requirements 

Regularly required to stand, walk, sit, use hands, talk, see, and hear 

Must be able to lift and/or move up to 50 pounds occasionally 

Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances 

Flexibility to work various shifts, including weekends and holidays, as needed